One of our representatives will be glad to assist you. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. And finally, they can offer insider tips on how to save money. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. It may be necessary to reconfirm your flight with the airline prior to departure. All prices listed in this site are in U.S. The Guest may be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Then, type in your name, email address, and question about a new or existing reservation. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. You can only cancel your reservation by phone at the resort. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment. B. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. You will be responsible for paying this charge. Pay for Wedding All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. Email correspondence allows you to track your progress and record your cancellation requests. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. Most people who have interacted with Sandals customer service find them prompt, efficient, and friendly. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. Hotline hours are 7 AM 11 PM EST, seven days a week. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. Special facilities can be requested but may not be guaranteed. If you are granted compensation or a price reduction by another party in relation to the same matter which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. Hotel prices are generally based on 2 adults sharing a room. Therefore, the Terms form part of our agreement with you and cannot be separated. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Any such notice of cancellation must be given by the Lead Name on the booking. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. 6.1 Only one name change is permitted per reservation. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. Mailing Address: Santa Barbara Plantation, Porta Blancu. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. accommodation only), the ATOL Licence financial protection referred to above does not apply. 4) Update the customer with an email. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. There are several reasons to use a travel agent for Sandals vacations. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. Where this situation occurs, it is not classified as a major change. Contact The Vacationeer to learn more about their free Sandals planning services. The customer service phone number for Sandals Resorts is 1-888-726-3257. You can reach customer service by phone, live chat, or email. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. I canceled a reservation last year and the money was back on my card within 2 days. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. Each resort has its own unique address, and you can find the address for a specific resort in the text above. This guidance is useful to customers who are concerned about travelling to the destination in question. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. However, once you reach this step, proceed with caution. To speak to the weddings department, press 5. Ordinarily, we will offer to pay compensation based on the scales described below, Period before departure when a major change or cancellation is notified by us. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. When you submit your booking request, we will confirm the booking as soon as possible. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We will make any non-refundable bookings clear when you book those arrangements. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. The alternative is to hold a valid visa. From: Higgins, Paul. The charge appeared on my credit card within two days.I cancelled it in early February. You must tell us immediately of any failure to perform or improper performance of your holiday (Failure). For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. You can email Sandals by filling out and submitting the contact form on their website. Please ask us for copies of these international conventions if you would like to see them. Please read the below carefully. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Paul J. Higgins. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. This will give us the opportunity to resolve the Failure whilst you are on your holiday. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. Click the Sandals & Beaches Resorts (subscription) you want to review. Box 39-CB-13005, Cable Beach, Mailing Address: P.O. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. How Much Does it Cost to Go to Universal Studios? The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Cancellation fees may apply in certain situations. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. Did you cancel within 30 days of your scheduled travel? Quantity. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Reservations that include an escorted tour. All bookings for Awa Seaside Butler Bungalow with Private Pool at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. If you dont, we reserve the right to treat your booking as cancelled. Cancellation charges depend on when Unique Travel receives notice of the cancellation. , efficient, and question about a new or existing reservation your email and include daytime... 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