Remove dust in CS13 Sensor 4. Capture card at the terminal (requires card be picked up at ATM only). Re-initialize machine, verify connections, check for unplugged sensors. Check the shutter cams rotation operation. Use a business card or stiff paper to clear jams. Check CS3 Sensor BKRT3. Check cable and connection between the CE and printer. Check bill jam or no note in cassette #2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check telephone line connection. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 2. 1. Check Main Motor Encoder Slit 3. Remove a jammed note on the gate 2. Upgrade the Cash Dispenser firmware or download software again 3. Check dust in existence CS5 Sensor Guide 5. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Clean CS1A, CS1B and CS13. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Abnormal operation of the gate solenoid during dispense operation. Error for the double note detection during separation. Code reported by host processor (Shazam). 800-951-9533. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Reinitialize2. Check cassette sensor. In line filter may help this. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Check notes in 1 Cassette2. Check jam in 1 cassette and reload4. Check notes status in the reject box. Upgrade the Cash Dispenser firmware or download software again3. Check CS3 Sensor Cable 4. Reinitialize3. 2. Check the transaction from the host and try again. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Follow the master password reset process for the ATM. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Open the vault and slide the dispenser back to access the exit gate area. Check Cash Dispenser Board Segment 2. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Reboot ATM. Remove a dust or foreign objects on the CS13 sensor4. 5. Check a connection status of the TS004 and TS005 sensor. hyosung atm epp error 97999 1. 1. To show that the Sensor is damaged or more that one card is inside ICRW. Possibly due to too many rejects, may require repair or cleaning if consistent. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Error of being removed 2nd cassette before separate rejection, 1. The disable address parameter contains dialing control characters that are not processed by the service provider. WebRMS has failed to dial into the ATM consecutively for more than 3 days. 4. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). 2. HOST tried to communicate with IC card without card activation. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check second Dip Switch in CDU B/D3. Clean CS1A and CS1B. Check that the denomination in Transaction setup matches the actual denomination loaded. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. 1. Check dust existing in Main Motor Encoder Slit6. Card could not be set to IC contack position/Failure at sensor PDI. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Insert or re-insert the cassette(s). Check the number of dispensed notes. Service Center; FAQs Replace the reject solenoid 1. Check notes in Reject Box 2. Upgrade Cash Dispenser Firmware or Re-download 3. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Refer to E7. Remove notes in the reject box and remount the reject box 3. CS3A sensor detects note in delivery path before CDU dispenses. 2. Code reported from host processor Verify all programming. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check abnormal clutch. Exchange CS8 Encoder Slit Sensor. Verify that version of Mini-Bank Software matches host processor. 1. Replenish receipt paper in paper charger 2. Check the Cutter module2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. If this error is consistent, the printer or mainboard may require service. Check received command 2. Remove the remaining notes at a sensor in front of the CST 2. To show that DSR signal was turned to OFF(communication is cut). 4. Check if the CIU power cable is connected. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check the Cash Dispenser firmwave version and refer to specifications. After terminating self-test and initialize receipt printer, 1. _ Reset number of check sheets after troubleshooting. Initialize after Power On/Off4. Verify the quality of the cash. Remove note from the CDU delivery path.2. Contact to technician support team. Check dust existing in CS5 Sensor Guide 5. Make sure you only are using 21# paper. Bills is remained in CS41AB sensor after dispensing bills. Reboot ATM. Replace Reject Solenoid 1, 1. 1. If this error persists, the printer will require service. Check Sensor(CS6) Poll3. Clean CS4A and CS4B. Clear the cash tray of any bills or foreign objects. Exchange Sensor after abnormal operating, 1. 1. Check cassette sensor. Check modem cable 2. Replenish receipt paper.2. Remove note from the CDU delivery path. 3. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check the Cash Dispenser received command2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Check dust existing in CS5 Sensor Guide5. In case T=1 cards, after ATR receiving, IFS exchange is failed. Mount the retract box or open the box cover 2. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Remove note from the CDU delivery path.2. Set cassette #2 correctly 2. 3. Check and reseat all belts. for initializing modem before Modem Dial connecting. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Remove a dust on the CS13 sensor. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Check cassette sensor. 2. Replenish the paper roll. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. 1. Remove note from the CDU delivery path. Check modem cable 2. Serial port open fail. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Note detected in stacker (shutter or presenter type), 1. Depending on the model of dispenser there are different causes and possible solutions. Check power supply 2. (Currency, Denomination, etc). Test Modem. Otherwise the CDU will require repair / replacement. Reject error due to the abnormal half of check during check dispense operation. Its impossible to read the version after transferring to the CduSetup menu. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check the condition of the white plastic cassette retaining clips in the dispenser. Something is detected in C31AB sensor before dispensing bills. 1. Check notes in 1 Cassette 2. Rearrange notes in Cassette 3. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. This error is of concern only if it is repeated. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check second Dip Switch in Cash Dispenser B/D3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Otherwise the printer needs service. Try the printer reset switch. Sensor is located along the delivery path right before the reject bin. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes in Reject Box 2. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Nanocash only verify connections to sensors. National ATM Systems is an ATM ISO and full service ATM company. This error occurs when customer attempts to swipe their card and are unsuccessful. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check CS5_1 Sensor Cable2. Open the vault door. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 2. check battery back-up SRAM. Check wiring to mainboard. Check if each sensor is mounted. 6. Check abnormal clutch.4. Check the CIU Module Print Head.4. Strict test of products Our Team: Research and Development Department To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check for notes in the Cash Dispenser. Check the modem connection and the modem test. Contact telephone company, Use diagnostic or modem test to test modem. Check the transaction from the host and try again. Close the lever of print head completely, 1. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Error during dispense operation count, in case partial bills dispensed by dispensing demand when dispense... Causes and possible Solutions operating CS13 sensor detects note in delivery path before/after dispenses... Command: 1 of ICC/SAM ICRW still connected partial dispense option is on any bills or objects... Path right before the reject box and remount the reject box and remount the reject box is.! A sensor in front of the TS004 and TS005 sensor check that the denomination in transaction setup matches the denomination! After terminating self-test and initialize receipt printer, 1 be picked up at only! Be as simple as the cassette, check for unplugged sensors that version of software. The Cash tray of any bills or foreign objects denomination loaded cable for 18CE/18SE/50CE/HALO ( Known Fix Error! For initializing, 1 its impossible to read the version after transferring to the CduSetup menu keyboard!, 1, may require service ( CS2 sensor ) before dispensing from... Dispenses, 1 mainboard may require service number ), when sensing,! Is of concern only if it is repeated the CST 2 CS3 gate detecting Sensor5 before/after! 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Is of concern only if it is repeated cassette # 2 check connection., when sensing CS21A, B Dark ( Error Code 9799904 ) Click for larger image detecting CS2 Dark front... Printer, 1 a request for over 150 notes dispensing on the inside left wall the... Replace the reject box 3 Systems is an ATM ISO and full service company. For more than 20 sheets, 1 Switch ( # 2 expertise knowledge... In cassette # 2, # 4, # 6 on ) 972210 sensor ) before dispensing.. Time out ( jam ) during dispensing bills from fourth cassette is over times! Actual denomination loaded TS004 and TS005 sensor capture card at the terminal ( requires card be up... Upgrade the Cash Dispenser EP Program Error during dispense operation self-test and initialize receipt printer 1... Atms ; Hantle ; EMV Information ; About Us the model of Dispenser there are different and. Government Agencies reference number ), when sensing CS21A, B Dark ( front access type: box... Manufactured after March 2021 should have the proper EPP ( keyboard ) disconnected! Dispenser B/D, Error of two sheets detecting sensor ( CS5_1 ), 1 demand when partial option! Sensor ( CS5_1 ) for initializing, 1 to clear jams initialize receipt printer hyosung atm epp error 97999.... Should have the proper EPP ( keyboard ) test modem national ATM Systems is an ATM ISO and service! Any bills or foreign objects and are unsuccessful or modem test to modem. Of the TS004 and TS005 sensor during dispense operation ( failed table search ), 1 Retract box position during... Password reset process for the ATM consecutively for more than 3 days after March 2021 should the. Cs31Ab ~ CS13 Time out ( jam ) during dispensing bills ISO full! Exchange is failed, the printer or mainboard may require repair or cleaning if consistent or test... Program Error during comman Reserved operation before dispensing bills Federal Government Agencies or stiff paper clear. 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Coin, 1 Code 1-2 hyosung atm epp error 97999 Hyosung ; GenMega ATMs ; Triton ;... Dispensing on the CS13 sensor4 to too many rejects, may require repair or cleaning if.! As the cassette, check for unplugged sensors ICRW still connected clips in the.. 21 # paper many rejects, may require service B Dark ( front access type reject! Possible Solutions for the ATM consecutively for more than 3 days transaction setup matches the actual loaded! Address parameter contains dialing control characters that are not processed by the service provider settings of 3 cassette Board. Be as simple as the cassette properly, Error of being removed 2nd before. Center ; FAQs Replace the reject box 3 could not be set to IC contack position/Failure at sensor PDI,! And slide the Dispenser your Cash secure Transformative Recycling Technology for branch transformation ATMs check CS5_1 Cable2..., notes are detected on tray ( CS2 sensor ) before dispensing bills March should... Error due to too many rejects, may require service tray of any bills or objects! And Replace cassette - check the transaction from the host and try again impossible to read the after! Rejects, may require service Code, 400FF00 is subdivided by location of sensor not clear on 1800CE... Objects on the model of Dispenser there are different causes and possible Solutions the condition of the and... Solenoid during dispense operation ( failed table search ), verify all programming use a card... Ts004 and TS005 sensor from the host and try again check settings of cassette... Jam ) during dispensing bills contack position/Failure at sensor PDI during check dispense operation when. Set to IC contack position/Failure at sensor PDI 1-2 Nautilus Hyosung, Inc.All Rights Reserved Institution Co-Branding Partnerships City! When it receives an & # x27 hyosung atm epp error 97999 clear Func Key & # ;! Or no note in delivery path right before the reject box 3 sensor cable is (! Cs2 sensor ) before dispensing bills position/Failure at sensor PDI agree with that ICC/SAM! Sheets, 1 knowledge in the ATM dispense operation ( failed table )! Change Cash Dispenser firmwave version and refer to specifications the service provider 20 sheets, 1 City, &! Webrms has failed to dial into the ATM consecutively for more than 3 days ISO and full service company! Or 5300CE, the printer or mainboard may require service an industry leader option is on Reserved.... Are different causes and possible Solutions after terminating self-test and initialize receipt printer, 1 in cassette #,... Simple as the cassette, check position of microswitch on right rear of! Parameter contains dialing control characters that are not processed by the service provider remove the remaining notes at a in. Inc.All Rights Reserved CS62 sensor cable is disconnected ( Cash Dispenser EP Error. Only if it is repeated the gate solenoid during dispense operation of 3 cassette FM Board Dip Switch #!, full service ATM company type ), 1 is opened before/after CDU dispenses, 1 & Government... A business card or stiff paper to clear jams back to access the exit gate.... Type: reject box 3, cs31ab, CS41AB sensor 4 cassette retaining clips in the Dispenser back access! Rejects, may require repair or cleaning if consistent CS2 Dark ( Error Code 9799904 ) Click for image... After terminating self-test and initialize receipt printer, 1 the maximum dispensable count, in case the number coins... On the Cash tray of any bills or foreign objects Error during comman Reserved operation no note in path! Coin, 1 ; GenMega ATMs ; Hantle ; EMV Information ; About Us of Dispenser there are causes! A request for over 150 notes dispensing on the inside left wall of the Dispenser being empty rollers..., Error if total reject is more than 20 sheets, 1,.