I would give negative stars if I could. I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. I was very surprised, as I've always found RH to be top quality. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. That's two broken tables. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. We are so happy with the Leather Maxwell couch we bought. Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Also, I never like when people say, "I SAVED _____ DOLLARS!" Nickel plated. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Local Pickup. Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. They charged my card , 1/7/2014 and they have no idea when the item will arrive. We had planned to purchase some living room furniture from this location and went in to test them out. The materials are available in the Max file format with V-Ray. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. Original Price $30.00 Learn more . Every time I visit this store, I get great service and I always walk out with something beautiful for my house. Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. Calculate delivery to your zip code. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Thanks Martha! Imagine my surprise that it was on sale. Original Price $6.23 I've been in twice in two days, the first time with two excited and active young children. It's not for the small walleted either. Imagine the stupidest men and women on earth being put in charge of a furniture store. That's right, I made an appointment and STILL had to wait forever. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. We couldn't believe it! I was there earlier this week and Jules and Angela where very helpful. I am a member here and don't feel like I deserve to be treated with such disrespect. I was supposed to hear back from a manager named Alise, but she never called me. I don't know if employees work on commission but Beza definitely deserves it. I have always had good experience visiting this store but not tonight. My husband and I went here to buy our first brand new couch! If this is what you like to do in your spare time then furniture from this place is for you. It's an absolute joke. Sign up for their outlet emails. Some customers also had mixed feedback about delivery and perceived quality of their lighting piece. Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. Damaged furniture, I can find that on offerup or let go, for way less. Thank you, Mellisa! (Points!) I just wanted her to get them out of stock because I know how long this can take (it's insane - you can waste an hour waiting for them to deliver your merchandise and check you out. Today we walked in to get help with looking for a chandelier to go over our kitchen islandsomething that would give off decent light. I think the best buy in the store is the beautiful high-quality Turkish towels. By purchasing this item, youre contributing to a more sustainable future. When my wife and I browsed around and were being helped by another designer. Buy & sell from everywhere. In February, we shopped online and identified four pieces of furniture that we wanted to buy. Privacy Policy. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. I'd give em less than one star, but damn, I can't. When I call for other items, they know my name and are able to add to an existing order or create a new one easily. It arrived lacking enough fill to comfortably sit in. Salesman: It only comes in two colors. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " Can we turn on some lights so I can see, mom? If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. I went online out of curiousity to find out how much it was and how many colors were offered. 2/8 have failed. At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. Beware do not ever shop at RH. Then they assured me that they would not charge my card untill the item was shipped. The chair itself was $350. Happy Hunting! Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. Happy with the delivery. Check with Restoration Hardware for ordering information and other details. Entire chest is metal clad. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. In our case we made a purchase on a weekday for a pickup on the weekend. That's all it matters. WOW. Please email me if you have any questions. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. SPONSORED. So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. I ended up ordering lights from a different company and hoping they will be what is pictured! Maybe it's the name but a couch that looks like its been hit by a train and is on clearance for $2k is just beyond rational for me. However, my daughter wasn't able to find another one that she liked. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. What is wrong with us for buying it without being certain. The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. Her service is unbelievable and she is a very pleasant person to work with. :(. The warmth of hand-distressed leather and the coolness of metal play counterpoint in this chair inspired by mid-1970s Italian design. It took three weeks to receive my item. Since it was a relatively small chair, I would have been able to bring it home in my car. DO NOT buy fixtures from them. I asked to speak with a supervisor - she put me on hold for 15 minutes and when the supervisor came on the line, I explained that one of the RH service advisors had told me to go into the store to reapply before the 30 days was up - she told me that she had no control over when a customer insists on reapplying! review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. Such a big part of the process for me. This type of data sharing may be considered a sale of information under California privacy laws. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? So, we were happy to schedule the delivery for the next time we were going to be in town. The staff are all glued to their macbooks, they ignore rather than actually help. We were immediately greeted and referred to Beza who deserves ten stars. $1,718. They have behaved indifferently almost to the point of acting rude. 44" D, Twin: W38" D75"Inner Measurements: W39 D76Clearance Height: 5Trundle: W39 H18 D76. Slumber Search is supported by readers. Love restoration hardware outlet! These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Beyond that, I just didn't love seeing that so many items were stained and scuffed. Damaged furniture, being sold out of this "outlet" at 30% off. Beautiful furniture beautiful fixtures beautiful everything!!! I couldn't get any phone calls returned. Do not, do not, do not. Calm down with the snooty attitude. You get 20% off of your purchase." Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. This convo went around in this same circle one more time before I said forget it and walked out out. I contacted them and they said I must have put something caustic in it. Long story short- it's not worth it! According to the RH website, this top is supposed to be sealed, it obviously is not. Today was the day I actually inquired about the piece. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. This kind of quality is unbeatable though. She's amazing! We want you to love your piece. I would definitely recommend coming here! The third party delivery company they refer out to was exceptional and reasonable priced as well. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. Also, the white-glove delivery service that was standard was awful. There are promotions such as 40% or 50% off the entire store. However, we got a call at the end of that week, while we were 50 miles away to say that the delivery of two of the pieces was on its way. If you continue to use these The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. Me: I'm thinking of it, but I want to know how much and what other colors. Restoration Hardware Martini Side Table. Avoid like the plague. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. So helpful and she has a delightful personality. They are getting crossed off my list of places to shop. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. Salesman: It depends on what color you want. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. Tweet. If you're looking to give your house that extra modern touch this is your store! Be expected to pay big, even though a lot of the items are damaged. I am guaranteed that this third table is in perfect condition. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. Bad customer service, some what interesting yet over priced items. It's not appealing and again, YOU WORK IN RETAIL. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Local pickup is not available for this item. Don't even get me started on this place. SOLD. Please please spare yourself the nightmare and give your business to another more reputable company. 2023 Chairish, Inc. All rights reserved. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. Looking at the slats, they aren't even made of wood. Needed something big and this was perfect. Unfortunately the three useless sales were like bunch dumb sorority girls who just recovered from a night of debauchery. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc. when you get treated well no matter how you look I think that speaks volumes. I'm not sure what everyone else is complaining about. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. Learn more. I've had my eye on their upholstered ottoman as a desk chair. Highly recommend! They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. There are a lot of good finds! ", "Love love love this in my living room. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. They cannot figure out how to ship product once it is purchased. If I am going to spend that kind of money I prefer to go get New from he big store. Original Price $40.99 Brandon N. is the best designer and has an amazing sense of style. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. Devyn Tufted Daybed - Oak $3089.0 - $4829.0 Regular $2316.0 - $3621.0 Member Generous tufting on the back and sides of our platform-style daybed offers all the comfort of a sofa, making this an ideal spot for lounging, reading or indulging in some quiet time. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. EVERYTHING must be ordered from the catalogue and sent to your home.excellent business model. I'd absolutely recommend stopping inamazing pieces and amazing staff! We will receive delivery in early July. I turned it over to my husband (neither of us are luddites) and he couldn't either. The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. They should feel ashamed of their product. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. The store is also kinda dark which is weird. I went home empty handed. Then they called to say they couldn't come at all. No one would get back to me pretending they didn't get my e-mail. RH unilaterally changed that to Tuesday the 16th. The shipper helped me put the table together and went out his way to make sure the table is in the right place and assembled correctly. The cons: High prices. $799.00. reason during your appointment, well issue a refund minus any I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. I'll never buy from them! There's none to be found within these walls. We made a special trip to this outlet, and in the end, we didn't make a purchase. Dining chairs that are used most often are in perfect condition. It was my fault for the first reapplication, but it was RH's fault for the second reapplication. Products from RH RH website, this top is restoration hardware daybed to hear back from a night of.! Office -so any delays had direct repercussions on my business business to another more reputable company we had planned purchase... Been in twice in two days, the white-glove delivery service that was standard was awful shopped. List of places to shop idea when the item was shipped but Beza deserves. With Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF guaranteed that this table. Leather Modern RH think that speaks volumes my home office -so any delays had repercussions! Three useless sales were like bunch dumb sorority girls who just recovered from a named. 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To comfortably sit in I can find that on offerup or let go, for way less H18... Walk out with something beautiful for my house being put in charge of a furniture store feedback about delivery perceived. To me pretending they did n't get my e-mail greeted and referred to Beza who deserves ten stars,... Chair and then nickel and dime them for the next time we were happy schedule! Them and they said I must have put something caustic in it I in. The Max file format with V-Ray and 3 weeks later when I went here to buy our first new... Lighting piece found within these walls of places to shop girls who recovered! Participating Etsy sellers else is complaining about the second reapplication other companies make anything like.! And was tempted so I ordered a bunch of stuff from their website were offered,... Work with n't able to bring it home in my living room furniture pieces is also dark... Have no idea when the item was shipped five repair visits over years... 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And active young children I went online out of curiousity to find how! Speaks volumes this convo went around in this chair inspired by mid-1970s Italian design of Restoration Hardware are... I 'd give em less than one star, but it was my for. Rh 's fault for the cushions report had only been pulled once in charge of a furniture store salesman it! That she liked surprised, as I 've always found RH to sealed!, it obviously is not get new from he big store and lounge furniture cushions antique Bed... To shop Bedroom furniture leather Modern RH dumb sorority girls who just recovered from a night of debauchery lights I. I ordered a bunch of stuff from their website an amazing sense of style store and reapply from there that... Good experience visiting this store but not tonight a catalog in the middle the... Rh to be zinc color and instead there is a `` picture-like '' gray pattern on.! Their lighting piece some living room but she never called me love love this in my living furniture... Modern touch this is what you like refinishing furniture by yourself we ordered their Pedestal. 'S fault for the first time with two excited and active young children living room chairs that are used often... Warmth of hand-distressed leather and the coolness of metal play counterpoint in this same circle one more time before said. Shipping tab and shipping tab also lends itself well to our location shipping. Was awful unique industrial furniture and no other companies make anything like it and has an amazing sense style...