outlook 365 stuck on retrieving mailbox settings

If your issue is solved, congratulations! Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Use the following steps to re-enable the Send immediately when connected option. By using this site, you agree that we may store and access cookies on your device. Solution: If the user information is returned the user is PRESENT. Click the button below to subscribe! It may take a few moments to exit. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. We are going to ask you some specific questions to scope your situation. Follow the steps in this section carefully. Thank a ton. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Thanks a lot! Contact support to resolve the issue. First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. Go to the Logon information, move to the Password section, and verify the correct account password. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Since the change we have noticed some oddbehavior. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). If the user information is not returned, proceed to step 6. As a result, Outlook may fail to update the Inbox or Outbox email folder. outlook is unable to pass thru searching for email settings during initial setup. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Restore the on-premises AD User. Repeat this for each Office process listed. Solution: Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. When a message gets stuck in your Outbox, the most likely cause is a large attachment. Under the Processes tab, locate all Office processes. Contact support. In theSend and receivesection, enableSend immediately when connected. The Inbox and Outbox folders should be updated now. Use search to find a solution to your issue. Restore the on-premises Account. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. In theOptionsdialog box, select theMail Setuptab. Step 2: Click 'Next 'on the Welcome screen. Check for service issues. forum to share, explore and Required fields are marked *. In Outlook, select File, > Options, > People. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. End Processes in Task Manager and Disable Outlook Presence Feature. no issue creating accounts and linked mailboxes. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 You may reach out to your administrator for help regarding password reset and then try again. We are running WinXP SP3 with Office 2010. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Here is how you can resolve Outlook will not Load. Apply a new exchange online license to the newly created Azure AD object. Sharing best practices for building any app with .NET. Worked like a charm..!!! Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. tnsf@microsoft.com. Wait three hours for the account to replicate to the Online services. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. Besides, we can try opening Outlook in safe mode to see if the issue continues. These problems might require that you reinstall the operating system. Mailbox is not recoverable. If so, check out our YouTube channel from our sister site Online Tech Tips. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. Repeat this for each Office process listed. In the same PowerShell window, connect to Exchange Online PowerShell. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. If an error tells you Outlook is trying to transmit the message, close Outlook. Find the executable file named, The program will ask you to add the file that you want to scan for issues. The utility does everything it needs to fix your files and help you open Outlook without issues. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Save my name, email, and website in this browser for the next time I comment. It should find it and redirect you to the OWA Login. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Connect to Azure AD PowerShell. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. First, check the network connection and make sure you are connected to the Internet. Synchronize the user account to allow the mailbox to automatically reconnect to the user. Does it write to the profile? Please remember to You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. Outlook gives you the option to create and use new profiles if your existing ones have issues. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For this, you can log in to your Office 365 account via the web. Outlook stuck on searching for email settings, Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients. Then we'll take you through a series of steps tailored to your scenario. This issue does not occur when you start Outlook in Safe mode. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. There are however tools which can overcome this issue like FSLogix. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. This issue is often caused by having an unlicensed user account. It stores a copy of mail items on the mailbox server on the local machine in the OST file. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Also, verify that the server is available and the profile is active. If you end those processes it may enable Outlook to then open normally. Copyright 2023 Stellar Information Technology Pvt. Our articles have been read over 150 million times since we launched in 2008. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. This may take a while to complete depending on your mailbox size. Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. You can then try to send the message again. Ensure the UPN of the AD user object matches what was returned in step 3. Ltd. - For Outlook 2010, is 14.0 Learn how your comment data is processed. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Click on the one that says, There are many files in the folder that opens. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. Any old data will not be present in this new mailbox. Still need help? Make sure you save your work in these Office apps before you close them. To work around the issue, you will need to end all Office processes that are running and disable the presence features. only during the outlook setup this issue happens. Once fixed, you can start sending or receiving new emails. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? The Choose Profile dialog box is displayed. You should also check your email credentials and account settings. How to Fix The set of folders cannot be opened in Shared Mailbox Error? If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). All users have local copies of their mailbox downloaded, outlook reports all Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. Note:This method is a temporary fix. Once located, close Outlook and backup the OST file to another safe location. Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. any help would be appreciated. Solution: It would be best to contact Microsoft Support to assist in working out the best solution for this issue. does outlook with cached exchange mode run some sort of optimization on outlook opening? Solution: If you didn't find the email, check the spam/junk folder. any help would be appreciated. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Right click on any space of the Taskbar and select Task Manager. However, we will take you through the steps to attempt to recreate the user and reconnect them to the original mailbox. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). Enter your Email ID below to get the download link. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. If the ScanPST.exe tool diagnoses corruption errors in the file. Select your Office 365 email account and click Change. The software is not for Mobile. Make sure that your firewall also passes traffic on port 80 to your mail server. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Trial Download is for Desktop or Laptop. Why Is My Outlook Email Not Updating Automatically? To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. In the same PowerShell window, connect to Exchange Online remote PowerShell. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Run Connect-MsolService -Credential $cred. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. Celebrating 20 years of providing Exchange peer support! Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. Open the email on your desktop or laptop. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. You may also click on your profile name and choose Open File Location to locate the default OST file. Serious problems might occur if you modify the registry incorrectly. Next, determine the state of the soft-deleted mailbox. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. If user doesn't have a valid license. Click on the notifications icon at the bottom-right corner of your screen. Click Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Under the Processes tab, locate all Office processes. Help Desk Geek is part of the AK Internet Consulting publishing family. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Life saver! Solution: When you launch Outlook, it connects to your email server to fetch new emails. Refer to How to Change Email Account Settings in Outlook. If possible, you could try configuring another account to check the result. Solution: get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. From the Exchange Online PowerShell, run: Remove-Mailbox. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. This means that Outlook runs in "Online Mode" without caching anything to a local OST. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. You can create a new profile using the steps below. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Before you modify it, back up the registry for restoration in case problems occur. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. 8. Delete the message. Ltd. All Trademarks Acknowledged. We will never spam you, unsubscribe at any time. I have quite a similar issue. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. You can download the software on Windows/ Mac Desktop or Laptop. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Go to File>Account Settings>Account Settings. I'm having several problems that are making the transition unbearable. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. The mailbox is not recoverable at this point. Run Get-MSOLUser -UserPrincipalName . Choose Add-ins from the options available in the left sidebar. However, if the login fails, check that you have entered the correct password and it hasn't changed. Solution: Run Get-Mailbox -SoftDeletedMailbox -identity . If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. Use the profile for a week to ensure the problem is resolved. In the same PowerShell window, connect to Exchange Online remote PowerShell. If you have feedback for TechNet Subscriber Support, contact Read Mahesh's Full Bio. If step 2 fails, skip to step 8. To work around the issue, you will need to end all Office processes that are running and disable the presence features. - For Outlook 2007, is 12.0. Solution: More power to you! If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. Enter the email account configuration for your new profile. Did you enjoy this tip? Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. If the mailbox is returned, the MAILBOX PRESENT option should be selected. There are various reasons why Outlook gets stuck on the loading profile screen. As a result, you cant access any of your emails with the app. An outdated mail folder is one such issue. Right-click the LoadTransportProvidersDWORD value, and then click Delete. Find out more about the Microsoft MVP Award Program. After getting the email, follow these instructions: We use cookies on this website. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. After the restore, the exchange online mailbox will be accessible again. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. Can any shed any light on this? I am wondering if users can see the dialog due to large mailboxes and the slow link. While it is unlikely that we can recover your data you can call into support. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. If not, go to step 5. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 7. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Benefit: no local storage requiredDownside: slow(er) Outlook experience. We need to determine the state of the soft-deleted mailbox. To resolve this issue, delete the value of LoadTransportProviders in the registry. Open Outlook in safe mode and check if your Outlook will stop slowing down. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Fix messages that are stuck in the Outbox. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. In theSend/Receivesection, enableSend immediately when connected. Man.. I have pushed cached exchange mode to two remotes sites via group policy. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. no issue creating accounts and linked mailboxes. After Outlook closes, start it again and repeat steps 2-3. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. On the Account Settings page, select the Outlook account and click on Change.
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