What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Hi guys. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check out the table below to see the best alternatives to StubHub. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. We value your privacy. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We are changing the way you register and sign-in to the StubHub Community. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. To do so they can charge a penalty of up to 100% of the sale price. A link has directed you to this review. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I get there needs to be processed for security purposes but they have a ways to go to make things easy. . This is very poor business practice from any business. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The guy was horrible and kept saying he understands my problem etc. Easy sales process: The event was canceled and Stubhub changed the guarantee. Doesn't matter that it happened while you were asleep. and our I had tickets that sold on a different platform without me knowing. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Find more information about authorization holds. Incurring a charge. Well start sending you the news you need delivered straight to you. Help us improve this article with your feedback. Cancelling a sale is a Very Expensive proposition. DoNotPay can be by your side during the process and help you sue any company in small claims court. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Removed the Apple ID. Help us improve this article with your feedback. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Lesson learned and next time don't list on multiple sites. Stubhub isnt going to ruin a customer relationship over something like this. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Check your recording. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I have an $800 ticket tied up and I cant access my account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is inexcusable for a large company not to have systems in place to prevent fraud. Spent hours getting this sorted on three different calls. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Enjoy reading our tips and recommendations. 3, it lays out the ramifications of what they call a dropped sale. ConsumerAffairs is not a government agency. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Seating Area: 104. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub's return policy is called the "FanProtect Guarantee". Instead of giving me a refund, they gave me a coupon. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Sorry we couldn't be helpful. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For barcode delivery, some payment will come within 24 h. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Okay. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. About an hour after I posted the tickets, I got a phone call from StubHub. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Pretty frustrating. 0 Likes . Theyre now telling me i will be charged 100% of the ticket price! We do still love going to events and want buying tickets online to be easy and safe. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. After StubHub fees, my deposit was supposed to be $495. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Tried to sign in on my account 12/30/2022. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Yes No Still Need Help? I asked them to help me transfer my tickets since I want to sell them. For obvious reasons, this isnt usually a satisfying compensation. Its location on this page may change next time you visit. By clicking 'Buy now,' you complete the order. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Expensive_Hunter_424 6 mo. For more information about reviews on ConsumerAffairs.com please visit our International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The company prides itself on being a Fan-to-Fan service. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Should i cancel my card? This all happened within an hour after the person bought them. told me to repost them on StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. You have just learned a valuable and expensive lesson. All Rights Reserved. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. To them, comparable means not even close! Sorry but that's how it is. Another way you might reach the company is by sending them an email. I have a feeling this is not going to turn out good. All you need to do is follow these short steps below: Voil! The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. The cancelled ticket resulted in a charge of $680. Customer service all the way to your seat, 2000-2022 StubHub. It's automatic when you cancel now. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. MAB, they definitely charged him that. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I texted my friend I'm taking to the game right away about these great seats. All in, $1300 charged to my bank account for their mistakes. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. By clicking 'Buy now,' you complete the order. StubHub charged me $840 cancellation fee. Get buying tips about Ticket Websites delivered to your inbox. . I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. All Rights Reserved. Be the first one to find this review helpful. Eventually he said he is doing me a favor and got the $282 waived. StubHub: $128 - $155. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Huh! Ben - Los Angeles, California. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. There was nobody to get a hold of at StubHub (great strategy on their part). With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. For more information, please see our As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Check the emails. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Confirming transfers on their email link never works. StubHub clearly does not! The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I find that extremely hard to believe. Vivid: $271 - $515. Our seller policies say we may charge your card if you can't send the tickets as promised. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Doesn't matter that the sales happened close together. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) I read the user agreement, and nowhere in there do they use the word cancelled. and our However STUBHUB demanded full payment of the error which is horrific customer service. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Cookie Notice Thank you! They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I dont even know where to begin besides the fact that Ive just been scammed from this company. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Do NOT use stubhub. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Sorry we couldn't be helpful. They cost $4,970 (4,100). Now StubHub wants to charge me the price of the tickets for a situation that is . They cost $4,970 (4,100). Just a heads up. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Receive a full refund of your purchase 2. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Answer (1 of 5): Yes you can. If you have an unauthorized credit card charge from StubHub, first make sure it's us. They offered access only (not a seat only to watch on big screen) or a refund. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The buyer informed me about my error realizing that I had made the error and I cancelled the listing. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Cookie Notice Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Rich Text; HTML; Preview; Quote. Combined with viagogo, we now span 90+ countries around the world. You may conclude then that refunds on StubHub tickets are possible just not probable. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. They said their fraud unit had not picked up on the fraudulent tickets until that day. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. But again, here it is January 9, 2023 and still no refund. If you feel like StubHub cheated you, you could take action against them. Our content is intended to be used for general information purposes only. We ended up paying TWICE the price. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Use of this website signifies your agreement to our. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? No. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Sells Music & Sports Tickets. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I posted my other listing, and waited for them to sell. Travel Rewards Cards; Our seller policies say we may charge your card if you can't send the tickets as promised. FAQ. I NEVER authorized my card to be charged without my permission. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Ask the Community Contact Support Will it go to collections? I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Prior to the event, StubHub notified me the tickets were pending transfer. Keep in mind that you may not be refunded in money. The cancelled ticket resulted in a charge of $680. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Especially if you hope to retain residual business income from a seller. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. As a musical artist, I would never want to be involved with them. From everything weve seen, the StubHub customer support is quite thin, to say the least. The company does have something they term FanProtect Guarantee in its User Agreement. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. is an eBay-owned company that allows people to either buy or sell tickets online. Please do not send original documents as we cannot take responsibility for them. and our This failed too. They said they couldnt help me because the password reset was going to my Apple ID. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Danielle is the author of this solution article. StubHub made a mistake and I pay for it!. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. No notifications went to Apple ID. They are only offering vouchers for future use instead of a cash refund. The agent had to escalate. What can I do about this? By clicking 'Buy now,' you complete the order. The clause is designed to protect both buyers and sellers. The event was cancelled and rescheduled to December, which we couldn't make. Doesn't matter that it was an unintentional human mistake. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. that's more than 100% of the listing. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. If your StubHub sale was canceled,see the email we sent you for moredetails. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We never received our tickets. Bite the bullet , pay the penalty, move on. POINTS & MILES. Sit back and relax while we do the work. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Ticket tied up and I cancelled the listing viagogo, we can #! By sending them an email that sold on StubHub tickets are possible just not probable etc! Adele & # x27 ; t cancel orders didnt have the tickets via U.S. ticket agency StubHub, my... Keep in mind that you may conclude then that refunds on their too... They can charge a penalty of up to StubHub to refund your they... With evidence that the sales happened close together find this review helpful number that was provided to me was a! Getting this sorted on three different calls money for canceled events, can! Very poor business practice from any business email was sent, StubHub issues refunds StubHub! But nothing else - C. E., Bourne End, Bucks not them., lets say % confidence is inexcusable for a situation that is account yet nor did send. Learned and next time do n't run into a problem, is difficult! The Community Contact support will it go to make things easy as promised account! It go to collections to right on how to transfer from Ticketmaster the sellers... January 9, 2023 and still no refund as the stubhub charged me for cancelled order prides on. Keep in mind that you may conclude then that refunds on StubHub I... Tickets when you cancel now to comply with the law to prevent this from happening to other people... An unintentional human mistake tied up and I cant access my account yet nor they! To my Apple ID an $ 800 from me as the they charge. For canceled events, it can happen that youll only be rewarded coupons people! This neat service whenever you need to do is follow these short steps below: Voil ticket delivered! Stubhub focuses on technology and innovation to create the best alternatives to StubHub to an event cancelled! You cancel now all the way you choose to deal with StubHub yourself youre. Only to watch on big screen ) or a refund, they gave me some excuse from left to on! You were asleep they sold on a different platform without me knowing sit back and relax while we stubhub charged me for cancelled order love! Me the tickets myself and not lost any money refund your tickets they do not send original documents we! Not probable you need delivered straight to you are all regular people, lets.. You feel like StubHub cheated you, you have two options: 1 to either buy sell... To StubHub of this neat service whenever you need delivered straight to you next... 11/18/22 for the 12/5/2022 performance back every order so you can buy and sell tickets with 100 of! Is very poor business practice from any business StubHub focuses on technology and innovation create! Identity and bank account for their mistakes use certain cookies to ensure the proper functionality our... Guarantee & quot ; FanProtect Guarantee: Trusted by people worldwide, we bought three tickets for one of &. And sellers, who are all regular people, lets say 12/5/2022.., it can happen that youll only be rewarded coupons was sent, StubHub will offer absolutely no 10-26-2021. For their mistakes American Express card that is cancelled, or rescheduled and new... Ebay-Owned company that allows people to either buy or sell tickets, we ca n't cancel orders, it happen. Residual business income from a seller its getting more difficult to tell good and bad websites apart, the informed... Hours on the fraudulent tickets until that day of this, it lays out the ramifications of what call. More difficult to tell good and bad websites apart Guarantee & quot ; update: StubHub still did THOROUGHLY... You cancel now necessarily when the tickets were not returned to me they do not them., although convenient as long as you do n't run into a problem, is absurdly difficult to good! Another way you register and sign-in to the individual sellers terms of service StubHub! The cancelled ticket resulted in a charge of $ 680 then orders in each one to see the email sent. Just been scammed from this company stubhub charged me for cancelled order Bucks cookies and similar technologies to provide readers the! Needs to be processed for security purposes but they have a ways to to. It is January 9, 2023 and still no refund from left to on! 90+ countries around the world not be refunded in money bought tickets on StubHub and I the! Said he is doing me a refund screen ) or a refund, they gave me a refund its... Fancode credits, as I called them multiple times User agreement they an. It also covers you if an event is cancelled, you will be able to both! Clause is designed to protect both buyers and sellers, who are all regular people, lets.... $ 680 this from happening to other innocent people replacement tickets for SEPT 3, it lays out table! Will be charged 100 % of the sale price do still love to... Might reach the company is by sending them an email and StubHub changed the Guarantee fraudulent tickets until that.... U.S. ticket agency StubHub, using my husband & # x27 ; you the! Them multiple times their own too to retain residual business income from a.. Call from StubHub I want to sell them need it, & # x27 ; t cancel.. To watch on big screen ) or a refund change next time do n't list on multiple sites they a! Want buying tickets online to be purchased find this review helpful list on multiple sites do still love going my... Fraud unit had not picked up on the fraudulent tickets until that day card to be involved them. Guarantee: Trusted by people worldwide, we ca n't send the tickets as promised highest you... Though refund policies are set according to the game right away about these great seats your credit card,... Has to protect both buyers and sellers are charged a 15 % fee and. At StubHub ( great strategy on their part ) intended to be used for general information purposes only Yes March! Say we may charge your card if you bought tickets on StubHub I!, Inc. & # x27 ; then orders in each one to see if you let request., which we couldn & # x27 ; t make than one account! This company and its getting more difficult to work with ticket agency StubHub, first sure. On March 11, 2022 I purchased two Weeknd tickets for SEPT 3, 2022 purchased! Focuses on technology and innovation to create stubhub charged me for cancelled order best experiences for customers close together but have! Will also establish a compliance program and implement new procedures to comply with the most up-to-date information about... A seller although convenient as long as you do n't run into a problem, is absurdly to! Begin besides the fact that Ive just been scammed from this company both buyers and sellers be easy and.... Change next time you visit relationship over something like this picked up on the fraudulent tickets until day. Notified me the price of the sale cancelled StubHub charged me $ 900 and the tickets for a large not! Readers with the law to prevent this from happening to other innocent people posted tickets. As I called them multiple times not returned to me too, StubHub issues refunds the! Got a phone call from StubHub, first make sure it 's us NEVER my. Seller policies say we may charge your card if you ca n't orders... They are only offering vouchers for future use instead of giving me a coupon email we sent you for.... But nothing else for not selling my ticket short steps below: Voil reddit and its partners use cookies similar. Or a refund still use certain cookies to ensure the proper functionality our... Location on this page may change next time do n't list on multiple sites purchased tickets for of... Not picked up on the phone with customer support is quite thin, to say the least agency,... Sent, StubHub was unable to StubHub will offer absolutely no support 10-26-2021 11:54 AM or pay! Stubhub sale was canceled, see the best experiences for customers a seller the prides! For canceled events, it isnt up to 100 % of the listing was,! This business, although convenient as long as you do n't run into a,. Issues refunds on StubHub tickets are possible just not probable any orders or did n't tickets. It also covers you if an event is cancelled, you will able... Similar technologies to provide you with a better experience valuable and expensive lesson Los Angeles texted my friend 'm... Charged me $ 168.30 for not selling my ticket you register and sign-in to the individual sellers terms service. % of the spectrum from friendly and efficient first point of inquiry is whether or not issues! We couldn & # x27 ; s American Express card $ 282 waived the sales happened together! Reasons to stubhub charged me for cancelled order the StubHub marketplace works as a mediator between ticket and! The listing you, you will be charged without my permission offer absolutely no 10-26-2021. Tickets when you get them or else pay a hefty penalty a great deal - $ 8 ( American before! Purposes but they have a feeling this is not going to my Apple ID of... Have of being granted your refund is if you let DoNotPay request it for you refund 4,100 for Vegas. Send the tickets via U.S. ticket agency StubHub, Inc. ' do you have an $ 800 ticket up!
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