We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Such bookings will be treated as normal bookings subject to the above comments on special requests. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. ** We reserve the right to include a fuel supplement when making a booking. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. Celebrity Cruise lines baggage restrictions recommend passengers to bring two units of luggage and one carry-on item while the maximum luggage allowance is 90 kg per guest. Any increased non-refundable deposit payment required will be advised to you at the time of booking. The Celebrity Cruises drone policy establishes that, although drones are allowed on board, they cannot be flown on the ship and will be confiscated. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. Celebs. It is confusing, but what Carnival is saying is this: 1. purplethorn. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Please note: The date of departure means the date the arrangements you have booked with us commence. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. In addition, you can also bring carry-on luggage (more on that in a moment). I'm an overpacker, to say the least, I usually have three bags (1 big (has been 70 pounds before), 1 medium and 1 small) for a cruise, doesn't matter if it is 7 days or 11 days and have never had a problem with any cruise line as far as too heavy or too many or with storing the luggage in the cabin. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. P&O: As many pieces of luggage as you . Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. Until that point, your monies are not protected by our ABTA membership or any other arrangement. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). You can take 1 piece of hand luggage per person (excluding infants) weighing up to 10kg and with maximum . We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). . Celebrity Cruises ; Veuhling Airlines/ Luggage Restrictions? Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. These bottles have to be unopened and are subjected to a corkage fee. Under age 18 must be accompanied by a parent or adult. 5.6 Can you refuse to allow me to travel? Hefty luggage fees are often an unexpected expense when it comes to air travel. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. On the other hand, Celebrity Xpedition Class with a final destination in Galapagos requires passengers to bring a maximum of 20 kg and one carry-on onboard. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. Your choice of Cruise Only Rates & All Included Rates. The last evening onboard, simply place your checked bags outside your door. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Perhaps ,the sirlines consider San Juan ,a Intl destination & there is greater baggage allowance . 4.3 What about Special Services/Requirements? If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Remember to your carry-on bag or backpack with your cruise . Please make sure you know your stateroom number and room location. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. A Classic Non-Alcoholic Package starts from $18pppd and includes the likes of fresh-squeezed juices, premium coffees and teas, and bottled water. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Claims must be made directly to your insurance company. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. By purplethorn, September 20, 2010 in Celebrity Cruises. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Other cruise packing list must-haves include a facial cleanser, moisturizer, deodorant, shaving supplies, lip balm, Q-tips, and cotton balls/pads. ; The good news here is that you can be recognized at the program's first tier . So that we may assist as much as possible, you must tell us about the problem as soon as possible. Answer 1 of 8: We are sailing to Alaska 11th May with Celebrity Cruises. That's nearly 40% smaller than the biggest ships operated by Royal Caribbean. The contract between us is governed by English law. If you plan to carry your luggage off at disembarkation it must not be larger than 24x16x30. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. Celebrity Cruises may charge a reasonable fee for such services. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. There is an exception for Celebrity Xpedition Class (I don't know what that is). You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. We cruised on Celebrity Equinox out of Fort Lauderdale last year and loved it. Please also take note of our Refusal to Transport Policy. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. By continuing to browse the site, you agree to the use of cookies. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. If a drink costs more than the per drink allowance are we charged full price or just the. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. 2023 Celebrity Cruises, Inc. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. My travel agent just informed us that there is a luggage limit for the flight from Quito to Baltra/Galapagos, for our cruise ship the Legend, of 44 lbs. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. Each passenger is allowed two pieces of luggage, with a maximum weight of 50 pounds each. Cruises Cheap Flights Asia & Middle East Australia & New Zealand . Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Please see the onboard sales consultant for full details. 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