It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. We will never buy a mattress elsewhere. And in just this short time period we already have big dents in our spots. Great product. I'm really sad about this. Which after spending a good bit of money on the mattress that was supposed to be soft enough on its own, is disappointing. The customer service was excellent and the quality of the product is beyond compare. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! When we arrived home, the delivery men weren't too far behind us. The man acted like I was making it up. So I paid another $244.10 to downgrade to a plain orthopedic plush with no pillow top. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. Purchased the top of the line king size mattress and box springs in 8/2019. I knew about the no return policy and bought it anyway. The mattress I chose was a 9.5". He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! More info. Avoid like a plague!! The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. I have been struggling with back pains since I got it delivered on May 18. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. I doubt this one will make it to next year and out it goes. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? If you are late with those tasks the mattress will develop a high spot in the middle and trenches between the hump and edge where you sleep. Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! ", "The overall experience was pleasant. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer serviceplease tell everyone you know! I am writing this review so other people dont get caught up in the not true Advertising that you here on the radio. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. This is our second mattress from the Original Mattress Factory. We were his first customers the next day, Wednesday, 27 November. How Original Mattress Factory Adjustable Beds Work? He then said that their customer service would call us. If you use one of these and buy something, Slumber Search may make a small amount of money. he was very polite, knowledgeable, and most important not pushy at all. GoodBed's intelligent matching technology, this short quiz will also show you your top matches Went to their Norcross, GA, location 2 weeks ago, ready to purchase. Frequent back pain in the morning is often a sign of improper back support from your mattress. I can feel the springs when I lay down. With minimal foam and cotton padding, don't expect much give. Powered by GoodBeds intelligent matching technology, you can even get your But. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. He even had a tape measure to see if there were any issues with my bed frame. no problem, it'll just cost nearly as much as if you got both. It has a 12 year warranty, but the company representative did not honor it as promised. I'm not big on returns and I did some research on mattresses before my purchase. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. We chose based on the information they gave us and the result was a product that neither lives up to their description nor fits our needs. Perfect delivery people and a great mattress. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. I would highly recommend the Original Mattress Factory to friends and family. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. Baited at the storeswitched at delivery from factory. 365 Day comfort Policy Did Not cover our issues! Thank you for continued loyalty, and be well. From Vic in the showroom to Jay & Herb at delivery. That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. EARLY! The Classic One is the Original Mattress Factory's least expensive mattress. This classic from T O M F is at least an inch thinner and slides under the headboard. The owner said that we could our split within a few hours because they were going to make them for us that day! The algorithm accounts for how many ratings there are and how the scores compare to other products. Takes about 10 minutes. Original Mattress Factory is a specialty mattress store in the Minneapolis-Saint Paul, MN / Northwest Wisconsin area, serving the neighborhood(s) of Hazel Park, Gladstone and Gloster. Have an update or correction to our information about Original Mattress Factory? The standard length for bed frames is 80 inches (look it up). ", "Good. We were told to flip end to end and then over and then end to end because the mattress is a double pillow top every 90 days for the first year. Answer a few questions to see good matches for you with We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. Odd they even have a service to do this. In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. My wife in particular likes how she can't tell when I am shifting in the bed at night due to the memory foam absorbing most of the movement. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. It was comfortable initially, but in a short period of time that changed. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. The salesman did not try to trap me or waste my time with promotions. ", "My sleep quality has improved with my new mattress and box spring. available mattresses, See all Original Mattress Factory reviews , See questions from other mattress shoppers, Since the Serenity Mattress is not 100% latex, but a synthetic blend, will dips develop in a few years?, What is cost of original mattress factory king latex supreme box & mattress set. In October of 2019 my wife and I purchased from Original Mattress Factory two TwinXL Style Plus Pillow Top Mattresses and two Adjustable Bed Units. Before shopping at Original Mattress Factory Serenity, take a short quiz to find which of their mattresses best matches your Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. I don't recall that discussion in the store. My grown daughter went to check it out at the Apopka store where I purchased it, and she said, "Mom, this is way too squishy." Its so comfortable and still feels brand new. Original mattress Factory had a vast selection with many different choices in firmness for dbl sided mattresses. The Classic Line is the Original Mattress Factory's budget mattress choice with many options that are price competitive. My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. BEWARE. I can feel a spring when it's rotated back into the original position that jabs me in the small of the back. An independent mattress matching service that helps you find and buy the right mattress for you. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. To show localized store recommendations enter your location. We are encouraging any employees who are not feeling well to stay home and have adjusted our attendance policies as to be fair to employees who need to take time away from work. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! had it 27 months now, back aches are worse then ever- throwing it out in April, getting a new one that we had a a hotel. Most manufacturers have no dip qualifications or under and inch for their warranty. ", "Awesome product!! I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. Before heading to the stores, search across all the mattress retailers in your area to find They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. Sounds like a commercial BUT its true! Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The GoodBed Quiz is by far the best starting point for any mattress shopper. Katherine P in Chicago, IL, Save Selected Size Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. Get started on GoodBed by claiming your business profile. I will certainly recommend the Orthopedic Pillow Top Mattress Set and The Original Mattress Factory to all my friends and colleagues. It's firm, but with just the right amount of flexibility to accommodate any sleeping posture. I absolutely love this 8-yr-old mattress. period. your criteria. I had a relatively new mattress with a memory foam top. She was blown away by all the information laid on her. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. BUY DIRECT FROM THE FACTORY AND SAVE; Call 817-334-0361; CONVENIENT DELIVERY OPTIONS; . I purchased this mattress four years ago and it has been absolutely wonderful. The only problem with the mattress is that we don't want to get out of it! Don't be fooled. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. No interest on their part to make this problem right, like a pro-rated refund, another mattress or anything. They essentially just stole this money from us. available mattresses, each of Original Mattress Factory Orthopedic's Initially the fact that I could not return the mattress didn't bother me. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! I have been a fan of their mattresses for many years. available mattresses, each of Original Mattress Factory Serenity's When I lie down on the bed, I feel like Im floating on air. This is a terrible company. Your screen name will look like: The average length of time that a mattress lasts before needing to be replaced. How well you sleep on this mattress relative to your previous one. Worst experience ever with a mattress. Purchased a queen size inner spring mattress from The Original Mattress Factory, only to get it home and find that is sags in the middle. Very unhappy with this company. It served us well for 8 years of our relationship. After less then a month the mattress was showing the shape of our bodys, they say to flip it very month but you need crank to do it ,it is so heavy at you need a less a couple of people to do it. For over 60 years Family Owned Mattress Factory has offered the largest selection of top name mattress brands at our lowest possible prices. Never purchase a bed from this organization. Her response was "Mom, this isn't the same bed we laid on in the store!" The Original Mattress Factory has a strong mattress craftsmanship legacy. Have had it for about 3 months. A new venture for industry veterans. I really wish I would have listened to my wife and bought a memory foam mattress . Sink in, sit up to tur, Worst experience ever buying bedding. Great staff and service. GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. It actually wakes me up. I don't think it's the same when delivered. Also love the fact that it's two-sided, a feature our previous, as well as most new mattresses, don't have. personal match score for each of Original Mattress Factory Serenity's The pros: Mid-grade innerspring options with a good blend of comfort layers. personal mattress requirements including important Go to the best. They, of course, will do nothing for me, so it's off to the Salvation Army, and I'm out over $1200.00 (AND I bought the box spring), and I have to go find a new mattress again. ", "Salesperson was not pushy, but offered a wealth of information to help us make our decision. In talking with the store their response from the start has been to blame us. The delivery men were amazing. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. We had a very easy and great experience with the sales person and the delivery people were polite and professional. It is what they DO NOT tell you that is what is most upsetting. We were astonished and also not home. Seriously we love it. Cons: Delivery Service. With the box spring my own bed is a platform bed which might be why my girls' beds feel so comfortable, it might be the box spring.My husband and I are getting a new bed soon and we will definitely use the mattress factory again. What's GoodBed? store and were greeeted by Lawrence. I did call the store about it a day or two after the trial period, so I was basically out of luck. It has perfect support level combined with a great level of softness. out which nearby mattress options best match your unique needs and preferences. Going back to a Serta. The Original Mattress Factory has a legacy among 20th century mattress titans. I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. Sorry, the email address or password you entered is incorrect. I couldn't find a flip mattress anywhere. After just three years of use, I have slumps in the bed. They also have a custom line for those that are looking for something that is more specific for them. They said if the visible indentation isn't over 1.5" they won't warranty claim it. 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