to collect your passport or get our Express Courier Return service. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Please do not attend our centre until you have been invited to do so. You will be contacted by our Visa Application Centre when your passport is ready for collection. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. TLScontact by your side. You might have some questions as you go through the visa process. By using our site you accept these terms If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. Be accurate (where it states facts); Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. The Customer alone is responsible for the choice and purchase of any and all Services. Click here for more details. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. TLScontact created (including at the Customers request) for the purposes of providing or supplying the Services. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Learn more about us Our government clients 1. Who we are and how to contact us The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. Complete your application form Prepare your supporting documents Be likely to harass, upset, embarrass, alarm or annoy any other person; How we may use your personal information 3. Strictly Necessary Cookies If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. This step is mandatory in order to be able to register to your account. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. HOW LONG WE STORE PERSONAL DATA? This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. Links to other sites We are not responsible for the content or functionality of any of those external websites. Please enter the provided e-mail address and password during your account creation. 3. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. 6.1.2. 2.1. Restrict the right, in some cases, to restrict processing of your personal data. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Content standards and registration Cookie settings in Firefox You must not establish a link to our site in any website that is not owned by you. A Contribution must not: We are not responsible for viruses and you must not introduce them These rights may be exercised in accordance with the conditions and procedures set out on the Website. Intellectual property 2. to collect your passport or get our Express Courier Return service. 11. Uploading content to our site The website in which you are linking must comply in all respects with the content standards set out herein above. without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. Which cookies do third parties set on our websites? 2019 - 2023 TLScontact. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. You will find the relevant information on the gov.uk website. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Book an appointment for you to one of our TLScontact application centre; We suggest you read the privacy notice of any website before providing any personal data. We are not liable for business losses. 1 minute This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Loss of business opportunity, goodwill or reputation; ; You can withdraw this consent at any time by contacting us on-line where applicable. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. TLScontact New UKVI Visa Application Centre in Victoria. We work with third-party product providers to provide you the best customer experience. Our Cookie Policy, which sets out information about the cookies on our site; TLScontact aims to provide a first-class application experience. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: 5. This list may vary depending on a Clients requirements and the services you request from us. To process your personal data lawfully we need to rely on one or more valid legal grounds. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. A Contribution must: Assist you in your application/service; Will be kept secure and confidential; Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. If you wish to complain about information and materials uploaded by other users please contact us. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Introduction Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; Will never be used for any marketing purpose by the third party. Any equipment or network or software owned or used by any third party. The Customer is required to read and understand these terms and conditions before placing an order for the Service. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Keeping you in control Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. For the best experience on our site, be sure to turn on Javascript in your browser. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). travel to England from another country during coronavirus (COVID-19). We have no control over the contents of those sites or resources. Perform our obligations under our mandate from our Clients; You are solely responsible for securing and backing up your content. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. Our call centre is available from Monday to Friday from 08:00 - 15:30. 67, rue Saint Lazare The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. Data protection We may make changes to our site Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. For more information, click here. We keep your personal data in accordance with our legal obligations and with our Clients instructions. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. To know which days and times our centre is open, please check our Address page. Scope of the Service Prepare your supporting documents If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Will be kept secure and confidential; Be genuinely held (where it states opinions). Impersonate any person, or misrepresent your identity or affiliation with any person; Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. 2.4. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. We may from time to time provide interactive services on our site, including, without limitation: Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Feedback and complaints may be submitted using the below form. Part of this is making sure you understand your rights, which are as follows: TLScontact companies Cookies Policy. The Services are provided and supplied for private use. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Click here to see the trusted partners we may share your details with if you consent to this use. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . 23. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. 6. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Have no control over the contents of those sites or resources the site, be sure to on... 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