There are 4 options available in 3CX. The account was set up correctly and the email address spelled right. If the user moves the message back into the Outlook Inbox folder or into an Outlook folder that is synchronized with the Unity Connection Inbox folder, and: For more information, see the Synchronization With Outlook Folders section of the Configuring Cisco Unity Connection 10.x and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. I've also checked that his mailbox is not full. 5. Until someone in the distribution list accepts a dispatch message, Do the following steps to synchronize the new voicemails between Unity Connection and Google Workspace mailboxes for a unified 1. You can use traces to troubleshoot access to emails in an external message store. If the message did synchronize, test with some other users who are associated with the same unified messaging service to ensure that the problem is resolved. In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. User Templates, then select an applicable template and When a sender sends a voicemail to Unity Connection through third party email clients, the receiver can view the voicemail If the user moves the message back into See the Determining the Exchange Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705. and associate it with a unified messaging service. sent from Cisco ViewMail for Microsoft Outlook are also synchronized to Exchange/ Office 365 mailbox for the recipient. Similarly, if the calendar-enabled unified messaging account connects to a Cisco Unified MeetingPlace server, the user has access to events only from the Cisco Unified MeetingPlace calendar. Test the unified messaging account of the user who is enabled to access email in the external message store, and correct any errors that are reported. is not supported. For detailed instructions, see the Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section. The following are the supported mail servers with which you can integrate Unity Connection to enable Unified Messaging: Integrating Unity Connection with Exchange/Office 365 servers provides the following functionalities: Synchronization of voicemails between Unity Connection and mailboxes. A larger number reduces the impact on the Unity Connection server while reducing the ability of the server to handle last-minute changes to the Outlook calendar data for users in a timely manner. through various email clients, then the transcription of voicemails are synchronized as shown in the Table1. 403 error: SSL is required in Office 365, but the public certificates from the certification authority (CA) that signed the certificates on the Office 365 servers have not been uploaded to the Unity Connection server. Text-to-Speech, Configuring Calendar and Contact Integration, CiscoUnity Connection Phone Menus and Voice Commands, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/pctr/b_14cucugpctr.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. For failure or response time-out, the Failure or Response Timeout text gets displayed in the reading pane of the email. The text of the transcription is the part of transcript file Transcription.txt and is also displayed in the transcription All values appear on the Edit Unified Messaging Service page. The text of the transcription is the part of transcript file Transcription.txt. then the mails are replicated to the Gmail account of the user. Examples of outgoing SMTP messages that Do the following steps to prevent Unity Connection to respond to Another possible cause is that the value of the Web-Based Authentication Mode list does not match the authentication mode configured in Exchange. If Unity Connection synchronization to Exchange is working (for example, voice messages are synchronized to users Exchange mailboxes) but synchronization from Exchange is delayed (for example, the message waiting indicator is not turned off immediately after the last Unity Connection voice message is heard in ViewMail for Outlook), do the following tasks. If you listen to an audio attachment (voice mail) within your email client, you also have to delete it from the phone - if you use option . On the Edit Unified Messaging Service page, confirm that the fully qualified DNS name (FQDN) of the Exchange server is resolvable via DNS. Connection to Exchange/ Office 365 or vice versa, the voicemail in the Unity Connection Sent Items folder remains unread and If a user has more than one unified messaging account for which the MeetingPlace Scheduling and Joining check box is checked, the unified messaging account for which the Primary Meeting Service check box is checked determines which Cisco Unified MeetingPlace server is used to schedule reservationless meetings. If the test fails, reenter the password and repeat. Do the following procedure to configure the service that Unity Connection uses. that is identical to notification messages. Unity was only running 1 vCPU once I shut down the HA probably and then added 2 vCPUs total Unity was working again for voicemail to email through office 365. Inbox for that user. This will result call forward to voicemail of DN B as you expect. Unified Messaging feature provides a single storage for different types of messages, such as voicemails and emails that are You can use traces to troubleshoot a calendar integration. Users, or expand To permanently delete messages using Web Inbox or Unity Connection phone interface, you must configure Unity Connection to Run the following CLI command to get list of aliases having Mailbox Status field set as non-zero: run cuc dbquery unitydirdb select y.alias from vw_mailboxmap as x, vw_user as y where x.userobjectid=y.objectid AND x.status != 0. folder that is synchronized with the Unity Connection Inbox folder, and: If the message is in the deleted items folder in Unity Connection, the message is synchronized back into the Unity Connection On the user workstation, on the Outlook Tools menu, select Options. message using ViewMail for Outlook, ViewMail retrieves the message from the b. Enter the temporary passcode given to you by Network Services. 6. replicated from Unity Connection to Exchange/ Office 365 only on an hourly basis.When a user sends a voicemail from Unity Cisco Unity Connection must be configured with dual mode (IPv4/IPv6) for IPv6 communication with Microsoft Exchange 2007, 2010, and 2013. Do the following procedure. includes the original voicemail that allows the sender to resend the message at On the Search Unified Messaging Services page, select the name of the applicable service. 2. Users, or expand Exchange/ Office 365 server. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 404 error: One possible cause is that the unified messaging service is configured to use the HTTPS protocol to communicate with Exchange servers, but SSL is not enabled in Exchange. The Failure or Response Time-out text is the part of transcript file Trancription.txt attached in the voicemail and is also displayed in the transcription Release Notes for Cisco ViewMail for Microsoft Outlook for the Do the following procedure. On the primary server, in Cisco Unity Connection Serviceability, expand Tools and select Service Management. g. For more information, see the Uploading CA Public Certificates for Exchange and Active Directory Servers to the Cisco Unity Connection Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messagingchapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072. Cisco I have a single user in my CUCM & Unity system that is no longer receiving .mp3 audio files in her email when voicemails are left on her phone. Step 1 In Cisco Unity Connection Administration, expand Users, then select Users. Step 3 On the Viewmail Account Settings window, change the password for the user. and then the mails are replicated to the user mailbox on supported mail servers. Note Increasing the value of TTS and Calendars: Time to Wait for a Response (In Seconds) may result in delays when accessing calendar information. On the Edit User Basics page or the Edit User Template Basics When users have problems accessing calendar information when using Personal Call Transfer Rules, the cause may be the interval that Unity Connection waits to update calendar information. Welcome to the Snap! By default, the synchronization of voicemails in the Exchange/ Office 365 Sent Items folder with the Unity Connection Sent "Synchronization of multiple forward messages service is not users to do the following tasks over phone: Hear a list of upcoming meetings (Outlook meetings only). d. If the user is able to access calendar information, confirm that the public root certificate of the Certificate Authority (CA) that issued the Exchange server certificate is installed on Unity Connection as a trusted certificate, that it is self-signed, and that it has not expired. You will be having a set of logs to read. resynchronized into the mail server deleted Items folder of the user. Secure messages are transcribed only if the user belongs In Cisco Unity Connection Serviceability, go to Tools > Service Management. the message waiting indicator for everyone in the distribution list remains on, even when users have no other unread messages. Your daily dose of tech news, in brief. In Single Inbox, the transcription of voicemails is synchronized with Gmail server when sender sends voicemail to a user through 5. Task List for Troubleshooting a Calender Integration When the Test Succeeds. If you are using Outlook 2007 or Outlook 2003: a. Messages in the Outlook Deleted Items folder appear in the Unity Connection Deleted Items folder. server based on the Message Actions setting of the recipient. This setting applies to users who have the Use Short Calendar Caching Poll Interval check box checked on their Edit User Basics page. In Cisco Unity Connection Serviceability, go to Tools > Service Management. Email messages that contain transcriptions have a subject line If you disable and later re-enable single inbox using any of these methods, Unity Connection resynchronizes the Unity Connection Users cannot listen to secure voicemails. For information on configuring the Single Inbox in Unity Connection, Step 6 Select OK to close the window, and then select OK again to close the Options dialog. treated as .wav file attachments by Unity Connection. Step 4 On the Edit Unified Messaging Account page, select Test. If a firewall is configured between the Unity Connection and Exchange servers or between Unity Connection and Active Directory domain controllers, confirm that the necessary ports are opened. When single inbox is not working for any of the users on a Unity Connection server (for example, Unity Connection voice messages are not synchronized into Exchange or Microsoft Office 365, and messages sent from ViewMail for Outlook are not delivered), do the following tasks. Type the IP address of your email server (In my case, I pointed this to my Hub Transport server in Exchange 2010). If the sender of a voicemail is configured for single inbox, the applicable receipt is sent to the Unity Connection Do the following steps to prevent Unity Connection to send an The reading pane of the email is blank .text. When the message is deleted from the Unity Connection Deleted We have followed every guide Microsoft and Cisco provided, but we are having no luck in testing. All Unity Connection voicemails, are first stored in Unity Connection and then synchronized to configured mail servers.Messages can no longer be played in Outlook. or decline meeting invitations. you need to configure unified messaging with Google Worspace to synchronize the voice messages between Unity Connection and Unity Connection uses SMTP domain name to route messages between digitally networked Unity Connection servers and to construct The following types of Unity Connection messages are not synchronized: Messages configured for future delivery but not yet delivered. If you configured the unified messaging service to validate certificates for Office 365 servers or for Active Directory domain controllers: When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Exchange, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring for one or more Unity Connection users but not for all users associated with a unified messaging service, do the following tasks. do not want notification before the transcription arrives, do not select the Note By default, the Hold till transcription received option is disabled for Exchange/Office 365. page, uncheck theSend Non-Delivery Receipts for Message Failed Delivery In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, in the Username and Password fields, replace the credentials for the unified messaging services account with the credentials for a Unity Connection user associated with this unified messaging service. 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