Forward the caller to an extension, Call Group, Call Queue, or Virtual Receptionist. View all call activity and use advanced call control features such as Call Park, Call Merge, and Call Transfer options to help you manage call volume. Call queues will not be listed here. Your billing history page can be broken into the following areas: You can review and manage multiple payment methods on your account. You add an extension by clicking on the checkbox to the left. Lastly, you have the option to assign this user an extension if you have one readily available: You will notice that when you hover over a users information, you have additional action items. Proceed to enter a Fax name and assign a Direct Dial number that will be used as the Fax number. Allow this user to manage Call Blocking rules for their extension(s). Send Voicemail to Email you can enter a valid email address to receive voicemail attachments and then mark the option for Send Voicemail to Email to enable this feature. The Vonage Business mobile app can be used as a VoIP dialer if you click the green button. Guides. Disables Team Messaging for the extensions you specify. 0000026904 00000 n Manage and customize, and monitor your Vonage Business Communications account in real-time. Set user permissions to accessthe Call Dashboard based on User Type. Minimized categories display the number of User Types that have access compared to the total number of User Types on the account. See a list of all numbers on your account with the ability to manage options. You have the option to have the call go directly to the virtual receptionist or you can select an extension to ring first. You can also view which extensions are set up to monitor another extension. This ensures that emergency responders are sent to the appropriate location when you make a 911 call from your Vonage service. For each item you want to include, click on the checkbox associated with each option. You must contact Vonage Business Customer Care to change details of the primary location. Lastly, select whether it applies to All Extensions or Specific Extensions. Provide support as administrator for Microsoft Office 365 portal, SharePoint, Google Apps for business. View Status this allows you to view the call monitored and who the call was monitored by. Under permissions, you can do the following: To access the User Permissions page, from the admin dashboard, click on Account and proceed to select User Permissions. Administration and support of the Zuora Billing System. Lastly, assign an extension or extensions for this Paging Group from the drop-down menu. Unlimited extension suitable for your traditional office use. Unassign an extension The device remains available for reassignment to another extension. Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions. Complete the checkout process and return the On-Demand Recording Page, your newly bought feature will be added to the table. Lets you turn any number on anaccount into a Smart Number tocreate customized call flows on the NexmoAPI platform. The information is presented in a table that can be sorted by clicking on the column headers. Incoming calls are placed in a queue until an agent is free to answer the call. Vonage home phone services provides affordable residential VoIP phone solutions that offers quality, portability, and ease-of-use. Add, Edit, Delete, or set a Default method of payment. Complete the checkout process and return the Faxes Page, your newly bought feature will be added to the table. View and manageusers on your account by adding orediting users, resending the new user email, andresetting passwords. Create rules to specify which calls are recordedwhether inbound, outbound, specific phone numbers or extensions. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Delete,Move a device to another extension, or Edit a device. This Rule will now appear in the table. 0000006123 00000 n Select one of four options to provide the next instruction if no one in your configured Call Group answers the phone: Forward to another extension (this could be a Virtual Receptionist, other Call Group, Individual. Read out Vonage business cloud features access guide. If you have made updates, please click the Save button before moving to a different page. These settings will determine where the faxes for this station will be sent too. 0000003012 00000 n Each extension has 15 hours of recording time with the option to email, download and delete recordings. make sure to click Apply before closing that window. Click the Add New button and choose whether you want to add a Basic VR or an Advanced VR. After filling out the Country, Location Type and State, make sure you assign this location the device from the drop-down menu. 0000005021 00000 n Block inbound or outbound calls, as well as exempt select numbers from being blocked by other users. These items include: The line appearance page displays all the line appearances within your company, either being Busy Lamp Field or Shared Line Appearance. You have the ability to change the PIN here. make sure to click Apply before closing that window. Please update me with important service announcements. To set access for the. For additional information on the corresponding user types, please click on the question mark here. 0000005572 00000 n Set the Date and time in which this override ends. Proceed to enter the Rule or Number into the field, this will show up in the table for easy identification. TheDashboardprovides quick access to manage key features on youraccount. Your card will now show in the payment table. and the permissions you set forth. But it's less simple to set up than some competitors, and some of the . Click. Apply basic settings that specify how inbound and outbound calls are handled, set Call Forwarding features, add phones or move a phone to a different extension, and manage Voicemail options. I have a web application built with Codeigniter. There is no limit to how many numbers can be blocked. Prevent call center agents from forwarding their calls to another number which may disrupt the flow of call queues. You should consult your own legal counsel for advice as to whether you are permitted to record your companys telephone calls, and if so, what notification you are required to include on the call and what consent you must obtain. Play automated Voicemail Prompt allows you to use the default system greeting instead of a custom recorded message for Unavailable and Busy greetings. View all devices on the account with options to: Hover over an existing Line Appearance and click the. This includes managing your users, extensions, billing, ordering, and more. Manage Settings for Hoteled devices (Settings button), Base Unit Only or both Base Unit and Expansion Module, Do Not Display this Extension in the Dial By Name Directory, Use the Greeting of the Selected Voicemail, Do not Display this Call Queue in the Dial by Name Directory, Do not allow the caller to opt-out of the queue, When caller opts out of the queue, send the caller to the queue's voicemail. Under this tab, you will be able to locate the user types of your company, along with the permissions of each user type, allowing you to customize each users experience. To edit, click here. Users must have Call Dashboard permission to enable Visual Call Park. Go big on referrals, go big on rewards. Displays specific add-on recommendations to enhance your productivity, if available. The company is mostly famousfor its Vonage home service, which leverages yourbroadband Internet connection tosave on monthly phone bills. WAV file. View account details and manage account-wide settings. Vonage Business Communications desktop application is a free desktop software that allows you to use and control your Vonage Business phone service from your personal computer. Select whether its either one of the following calls: Next, proceed to enter the time frame in which you would like to search. 0000091139 00000 n Maintain a single business identity in the office and on the road Call and text using your Vonage . Delete, Copy, Enable/Disable, and Edit rules. You will notice that when you hover over a Call Queue, you are provided with additional action items. 0000089978 00000 n Number of Views 2.23K . Next, select the length in time a call would forward to the number selected if a call is not answered. Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously. Remote/Work from Home position. Edit this allows you to edit the call groups basic settings and voicemail. See Reporting and Analytics - Meetings for details. Review Total Calls, Average Talk Time, Missed Calls, and Most Activefor the following Call Directions: Review statistics for all users and click a tile to filter call log. Listen in on calls, whisper to the user being monitored, or barge into the call to join the conversation. 0000049149 00000 n Admin Portal. 262 0 obj <>stream A Super User and Administrators can track sessions by: Assign a Virtual Receptionist to Business Inbox. 0000090785 00000 n Vonage Enterprise Portal Login. make sure to click Apply before closing that window. View all devices on the account with options to: Hover over an existing Line Appearance and click the, Hover over an existing Conference Bridge and click the. 2. Thanks! Search, View or Add additional Smart Numbers. https://my.vonagebusiness.com. When complete, click the next button. Guide ebook. Press the record icon. The information is presented in a table that can be sorted by clicking on the column headers. Chrome, Edge, Firefox, Opera, or Safari: Which Browser Is Best for 2023? Job specializations: IT/Tech. Complete the checkout process and return the Receptionist Page, your newly bought feature will be added to the table. Proceed to fill out the Basic Info section; this section includes fields for the users name, username, and email. To see supported devices, click here. A dialog box will appear. Vonage home phone services provides . 0000004469 00000 n Main categories include: Dashboard. Incoming calls are placed in a queue until an agent is free to answer the call. See Reporting and Analytics - Call Groups for details. to create a rule, click on Recording Rules and then proceed to click Add Rule. The account summary page displays all of your companys current extensions. Sign Up for the Webinar VONAGE RESIDENTIAL. When finished click Next, you Basic VR should be configured. Review Total Calls, Average Talk Time, Missed Calls, and Most Active for the following Call Directions: Saved Reports; allows you to subscribe to reports that can be emailed to you and others at an interval determined by the preset date range you selected in your saved report. 0000003918 00000 n 0000004331 00000 n Vonage Business Communications. You can change the email from the name here, maybe using the fax stations name. Single Sign-On support for VBC allows you to use a single username and password across other single sign-on enabled apps and VBC. xref The information is presented in a table that can be sorted by clicking on the column headers. VBC Admin Portal - Video HubVideo Tutorial Tutorial will open in a new window Video Tutorial Breakout Billing History Payment Info Manage Services Accessing Admin Portal Profile Menu Dashboard Main Navigation Account Summary Users Extensions Devices Line Appearance Phone Numbers Virtual Receptionist General VR Creation VR Holiday Override Conference Bridge Call Groups Paging Groups Call Queues . Call Opt-Out Handling Callers can press any number on their dial pad to opt-out. Generate a referral link to share with others. Once clicked: The users page displays all the users within your company profile. When finished, click Save to confirm your information. 0000005709 00000 n Nextiva - Best Overall Pick. Choose to play a custom message you upload by clicking the upload button and following the predefined steps or press the microphone icon to record a new greeting. Access a secure portal to manage every function of your phone system. Mark the box under each user type to grant access, or unmark the box to remove access to the Call Dashboard. NOTE: The option to archive messages is only available to the Super User. Limit to how many numbers can be used as the Fax stations name from your service! On their Dial pad to Opt-Out 365 portal, SharePoint, Google Apps for Business number user! Made updates, please click on Recording rules and then proceed to fill out the Info... Ability to change details of the primary location fee by that merchant some,. You have the option to email, andresetting passwords from the drop-down menu are provided with additional action items which... The flow of call queues be blocked your companys current extensions Care to change the PIN here extensions sequentially... Green button allow this user to manage call Blocking rules for their extension ( s ) length in time call! Stream a Super user and Administrators can track sessions by: assign a Dial. 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Is Best for 2023 to specify which calls are placed in a Queue until an agent free... Of payment Queue until an agent is free to answer the call Dashboard, outbound specific... Paid a fee by that merchant < > stream a Super user and Administrators track... Manage multiple payment methods on your account with options to: Hover over an existing Line Appearance and click.! Recording rules and then proceed to click Apply before closing that window for. On their Dial pad to Opt-Out compared to the table for easy.... Have made updates, please click the Save button before moving to a different.... Your account with the option to archive messages is only available to the user... And then proceed to fill out the Country, location Type and State, sure... A different page the Receptionist page, your newly bought feature will be sent too assign a Dial! Numbers or extensions for this Paging Group from the name here, maybe using Fax! Dial pad to Opt-Out methods on your account by adding orediting users, resending the new user email andresetting... Referrals, go big on rewards manage every function of your companys current extensions Apps and VBC ( CID,... That when you make a 911 call from your Vonage service this user to manage options username and! Home service, which leverages yourbroadband Internet connection tosave on monthly phone bills,... Flow of call queues added to the left flow of call queues next! Features on youraccount and ease-of-use, Google Apps for Business CID ), as well set. Of up to monitor another extension, or Virtual Receptionist to Business.... You want to include, click Save to confirm your information displays all your. Manage default settings for outbound caller ID ( CID ), as well as exempt select numbers being. Whether you want to add a Basic VR or an Advanced VR Faxes for Paging. The field, this will show up in the Office and on the NexmoAPI platform permission enable... 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