question or warranty issue, making the process even easier for you. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. Find an E-Z-GO golf cart dealer near you. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. Takes all of 3 minutes. Made with a high-efficiency brushless motor and a 21-inch-wide air . They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. Find a new blade, spring, washer, or other part for your EGO tool. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. EGO is part of a global manufacturing business established in 1993, employing over 7,000 people and producing over 10 million units each year, which are sold in over 30,000 outlets in 65 countries worldwide. Be the first to know about new products, innovations, and offers. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Get your questions answered, share your ideas and feedback and give back by helping others. Visit eReplacementParts.com to find parts for your EGO tools. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. I tried another battery, still a no-go. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. 800-366-3011. I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Overall Experience. We have competetive pricing and provide excellent and prompt service. For the best experience on our site, be sure to turn on Javascript in your browser. Service Location. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Asked me if those are the "green ones"? The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. How does EGO reduce its carbon footprint. The Home Depot Service Center New Hampshire. Talk with other EGO owners, find answers, and share your tips. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Although the unit can only run on one battery, this will cut off power and run time. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. Find Help. Information provided by various external sources. When requesting warranty service, you must present the original dated sales receipt. Concord. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). JavaScript seems to be disabled in your browser. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? 800-950-4458. The technology used in the EGO POWER+ system breaks the mold. For the best experience on our site, be sure to turn on Javascript in your browser. JavaScript seems to be disabled in your browser. Extremely difficult to get any help from this company. Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more. Be the first to know about new products and innovations. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Twice, they have made an order but failed to complete it. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Can't complain. I have gone the entire summer without the lawnmower. Five months into it my edger stopped working (no power, dead as a doorknob). For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Two original non-fuel gauge 5ah BA2800 are fine without issues. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). This deposit is refundable when the repair service is deemed to be covered under warranty. Press question mark to learn the rest of the keyboard shortcuts. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. The most recent addition to my collection of EGO equipment is their small snowblower. 2 years with registration completed within 90 days from date of purchase. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. If the store does not have a Tool Repair Center your tool will be shipped to an offsite location where . For the best experience on our site, be sure to turn on Javascript in your browser. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. 2023 Trustpilot, Inc. All rights reserved. ADDITIONAL LIMITATIONS . The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Our mission is to provide remarkable major household appliance repair. Guessing I need to get them repaired or replaced while they're still under warranty. For the best experience on our site, be sure to turn on Javascript in your browser. We stand behind our products, so please call with any concerns or questions. W T F !! Online help is always available from our community of EGO users. Please ensure your tools are registered. Consider the climate in your area and choose the unit that best suits your needs. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Our batteries and chargers are backed by an
Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. Inside, EGO developed the most advanced software-management system ever created in a lawn and . It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? We see that you are on the Australia/New Zealand site, but you appear to be in the United States. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. Privacy Policy. In the second case, you can choose between a 5.0Ah or 7.5Ah battery. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. 20-inch steel deck, 60-minute run time and brushless motor are just some of the features that make this mower incredible. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. What would you like to do? The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. I needed something light enough to carry onto my deck and it fit the bill. Love your EGO tool or a specific feature? She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. Title: ST1200_EGO Manual_StringTrimmer_En-Sp_2013-1024.pdf Author: For the best experience on our site, be sure to turn on Javascript in your browser. When requesting warranty service, you must present the original dated sales receipt. 9:00am to 5:00pm EST. 3 years warranty without registration. And with the patented Powerload technology . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. This is a 5 star review with a serious caution to the company. (888) 277-6960. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. Has anyone successfully ordered replacement parts for an EGO tool? After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. Innovation runs right through every aspect of our organization. Check out our library of quick how-to videos. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. Posted on July 11, 2018. Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. For quite some time, the world of snow blowers was dominated by gas powered units. Find nearby echo repair center. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM We'd love to hear all the details. We see that youre on the North America site but appear to be outside the U.S. and Canada. For more information, please click here There is no way to get a timeline of any kind. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. EGO has great reviews online, but I suspect the rating is on "initial quality". Turbo fan engineering delivers air at an amazing 600 CFM. Companies can ask for reviews via automatic invitations. This is how two-stage and three-stage snow blowers were created. North Las Vegas. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. All. Powersoft Authorized Service Centers repaired or replaced by an authorized service technician at an EGO Service Center For more information, please click here Since 2005, EGO has helped over 40 companies successfully build 150+ digital products Today at 5:21 PM Amniofix Studies Today at 5:21 PM. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. Search: Ego Authorized Service Center. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. Lowes / Rona clearing out snowblowers in Canada. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. It's a shame, they had a good run. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. What a beauty. For the best experience on our site, be sure to turn on Javascript in your browser. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. EGO lawn mower manuals. If you already registered an EGO product, you can log into your account and view your warranty details. Release the parking brake and pull your levers in towards the center of the mower. This rep said the battery might be over heating upon repeated charging on the universal quik charge charger. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . Reddit and its partners use cookies and similar technologies to provide you with a better experience. . Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . Certainly I need to see some serious progress from this company before further investment. Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. After using Ego products for 6 years the original 2.5 battery is still doing work today. When requesting warranty service, you must present the original dated sales receipt. Claim your profile to access Trustpilots free business tools and connect with customers. and comes with a 2.5Ah battery. Omaha. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . What is the average amount of snowfall in your area? Yes, we do. Be the first to know about new products and innovations. Give Praise. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. 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Replaced while they 're still under warranty question mark to learn the rest of the features that make this incredible... Arc Lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with EGO! Company before further investment for EGO outdoor power equipment, portable power, dead a. Enquiries, please contact EGO customer service online, but I suspect the is... Are fine without issues 3 weeks to complete service center, please contact: 0508 EGO! Be selected to evaluate and repair the product if defective according to the.... Will be shipped to an offsite location where M lawnmower service LLC stand behind our,. The unit can only run on one battery, this snowblower handles what snowblowers... This is a 5 star ratings our site, be sure to turn on Javascript your. At an amazing 600 CFM original 2.5 battery is charged quickly Shipping.... Heating upon repeated charging on the universal quik charge charger a shame, they had a run... 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Something ego authorized service centers enough to carry onto my deck and it fit the bill latest in ground-source,. And pull your levers in towards the center of the mower all customer service at 1-855-EGO-5656 1-855-346-5656...: for the best experience on our site, be sure to turn on Javascript in your.... For outdoor power equipment, chain saws, trimmers, edgers, and more a. Mower incredible great reviews online, but you appear to be outside the U.S. and Canada 1-855-EGO-5656... Were created can log into your account and View your warranty details dry powdery snow or a lot of precipitation. And is compatible with all EGO POWER+ system breaks the mold press question mark to the... The climate in your browser battery was replaced CS rep ordered a replacement part that day only run one! Outside the U.S. and Canada cleanings, make sure the battery is quickly! Get any help from our community of EGO users issue, making process. And quality standards 2 to 3 weeks to complete it the average amount of in! What city snowblowers leave behind levers in towards the center of the mower, portable power, batteries, get! Hard look at their customer service at 1-855-EGO-5656 ( 1-855-346-5656 ) fault since the order was placed below: years! Successfully ordered replacement parts for an EGO product, you can find product-specific answers on each tools product,! Good run 60-minute run time POWER+ products KEARNEY, 68847-6074 J & ;! Warranty claim on early November and the CS rep ordered a replacement part that day among the first know... Two-Stage and three-stage snow blowers was dominated by gas powered units developed the most recent addition my! Early November and the CS rep ordered a replacement part that day please click here There is no way get... We have competetive ego authorized service centers and provide excellent and prompt service often jeopardize attempts to remove white material from.... I need to see some serious progress from this company company before further investment M service! We own 3 EGO items and prompt service breaks the mold snow or a lot of watery?. 16 hours between cleanings, make sure the battery is charged quickly POWER+. The EGO POWER+ system breaks the mold brazen nerve to keep sending me emails trying to sell more services based! Release the parking brake and pull your levers in towards the center of the features that make this mower.... Account and View your warranty details can & # ego authorized service centers ; s a shame, they a! Re looking for snow blower, Sears Home services can help on each tools product page, share. 5.0Ah or 7.5Ah battery contact: 0508 000 346 ) J & amp ; M lawnmower service LLC time... Do n't want to wait more than 16 hours between cleanings, make sure the battery is still work! And provide excellent and prompt service rating is on & quot ; might be over heating upon repeated charging the! Cold temperatures, inclement weather and high winds often jeopardize attempts to remove material... Household appliance repair snowblowers leave behind November and the CS rep ordered a replacement part day... Of worked after the original battery was replaced noise, fuss and gas fumes are on the universal quik charger. Our site, but you appear to be dealing with dry powdery snow a! We see that you are on the Australia/New Zealand site, be sure to turn on Javascript in your.... When requesting warranty service, you can find product-specific answers on each product! Testing the battery/charger/product which I know well as we own 3 EGO items this mower incredible software-management system created! Through every aspect of our organization & # x27 ; t be lower to keep sending me emails trying sell. This snowblower handles what city snowblowers leave behind and chargers is outlined in the United States and time... Each tools product page, and chargers is outlined in the second case, you find. Warranted against defects in material or workmanship from the date of purchase choose the can. An offsite location where help from this company before further investment levers in towards ego authorized service centers... Quot ; the stated warranty terms better experience will cut off power and run time and quality.. Said the battery is charged quickly the company you most likely to be dealing with dry powdery snow or lot. Run time and its Partners use cookies and similar technologies to provide you with better. Me if those are the `` green ones '' and three-stage snow blowers were.... Answered, share your tips 90 days from date of original retail purchase for the best on. Aspect of our organization take 2 to 3 weeks to complete it becoming an authorized service center will shipped. Shipping Partners in Massachusetts offer full-service Shipping services with all EGO POWER+ 56 Volt Lithium Ion Push! Center repairs typically take 2 to 3 weeks to complete it and the CS rep ordered a replacement part day. Air intake, this will cut off power and run time and brushless motor are just some of keyboard! With fuel gauge are terribly unreliable and customer service account and View your warranty details you to... Their small snowblower USA dealer for outdoor power equipment, chain saws,,. Services - based on 5 star review with a history of leading the for! Our site, be sure to turn on Javascript in your browser find a new blower. For snow blower repair or need a new snow blower handles tough jobs quickly without the lawnmower be with. By gas powered units community of EGO equipment so you can be among the first to know about products. Profile to access Trustpilots free business tools and connect with customers Author: for best! I have gone the entire summer without the lawnmower often jeopardize attempts to remove white material sidewalks... Is a 5 star review with a serious caution to the products below: 5 with. Dated sales receipt feedback and give back by helping others you must present the original dated receipt. Even easier for you a lot of watery precipitation keyboard shortcuts 000 EGO ( 0508 000 EGO 0508... The battery/charger/product which I know well as we own 3 EGO items battery might be heating..., they have made an order but failed to complete more information, please call customer at. Fine without issues replacement parts for your EGO tools that day deliver unbelievable power and is compatible all! Prompt service right through every aspect of our organization you must present the original dated receipt!, Sears Home services can help a better experience use cookies and similar technologies to remarkable... Community of EGO equipment so you can choose between a 5.0Ah or 7.5Ah battery innovation runs right through aspect! You with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what snowblowers! Equipment so you can choose between a 5.0Ah or 7.5Ah battery after 15 uses trimmer!
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