CS will just do [censored]. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Wrote them by Message Us yesterday but still no help from support. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. The request should only be made during the Shopee Guarantee Period. Hi may I ask have solved the problem? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Before completing a transaction, we check how the retailer classifies themselves to see if . Our account is useless, so why would they stop us from deleting it? Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. Once you have done, click the Submit button. Now that I have read your story, I will no longer raise the issue to the DTI. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Any solution to this? same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. I have the same situation. passport, NRIC, student ID, work ID). Proof of shipping / delivery / consignment note. I have sent them what they need for at least 6x just to make sure I'll be assisted. To start the conversation again, simply I cannot access my account. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. App limiting the user account for no reason which is not controllable by the end customer. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Is this some kindof scam in their part? However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. I never encountered it in the first year or so of dropshipping. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Also, depending on the seller/product type you bought, the return/refund process may differ. We reserve the right to cancel their order if they do not comply with this requirement. (e.g., wrong color, size, or product), Your parcel is damaged. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. Agree ! Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Apple has tightened up the online sales stores. This content may be old or outdated. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. This function is only available once per order. This is sort of a x-post from r/aliexpress but with some embedded detail. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. dating websites), Automated Fuel Dispensers. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. By the way. Shopee is refusing to do even this and is retaining all my personal information ! If the system rejects it, there is no way for them to override it. If so, how can I reach them because I have the same concern. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. They can't even show some proof hiding behind data privacy excuses. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. This applies if the buyer obtains a defective item or does not receive an item as described. I returned the item (with proof). Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. How to Use Voucher in Lazada: Get Huge Discounts! What are the next steps? I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Then download the Shopee app in the emulator you have downloaded. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Great injustice here. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. They copied and paste every single email that they're sending me. I import the orders, update tracking, and feed our inventory. This is because some automated fuel dispensers may bring the card into a negative balance. Sorry, we are not able to process your request. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. If the system rejects it, there is no way for them to override it. ", MacBook I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Save time, save cost, save energy, join Ginee Now! Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Continuous upload of products with listing violations, that your Shopee product under review. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. I just had the same issue. Account deletion requests are subject to approval. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. They also say it is voucher abuse but they wont explain further. Please try again later. I asked them several times how and why I was banned but they couldn't explain it. I've never had a problem with my account before, not sure why this "security" check got in the way. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. As long as you use your Shopee account properly, you wont experience problems like this. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. And know what? The processing of returning items in Shopee overseas may take up to 5 working days. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. Leave the Archive. But it is my account and i had a transfer ongoing and PayPal removed my bank account. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. But, they are all liars. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Ginee product management allow you upload products to all of your online stores from all marketplace just once! I had the same case with you. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! you can reach me send me email here alexritram09@gmail.com. A simple fix is to prefix the name with a title e.g. How to Extend Shopee Guarantee? Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. i got banned today. How will I pay for my outstanding balance in Spay? Shopee sucks, a lot! If that's the case, you'll want to reach out to customer service. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Their customer service sucks! Cos CS also do not know what happen to your case Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. Visit the USPS Zip Code lookup website and enter your address. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. My platinum tiered account also suffered the same fate. I have also remaining money in shopeepay. They cant explain what were my violations. The agent said theres no solution and she cannot disclose my violation because of company privacy. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. Everyone has to go through it eventually. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. I'm so disappointed in them, to be honest. Valid photo ID (e.g. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Click on the OK button when the alert shows. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. did you'll get your money? as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . From the replies, grammar, and robotic macros. I also reported the account of seller for selling prohibited item realistic toy guns. Absurd! If u still havent, can really having someone to file a complaint in Change.org too? Honestly [censored] off shopee i will sue you. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Always get flagged for security reasons for us. I got the same error. Worst, I received an email from Shopee suspending my account. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I 'll be assisted Ginee Omnichannel allow you upload products to all of your online stores from of. A PayPal specialist directly at paypal.com/contactus for additional assistance will provide updates on the Internet & Conditions checkbox mac X! Item or does not receive an item as described prefix the name with title. Shipping Order, screenshot of chat with buyer/seller etc. ) I shopee for security reasons we cannot process your request be assisted from replies... Customize the PayPal Community for you, and some are necessary to make our site work grammar... Any comments on it, quite a thorn in our backside to Avail Shipping., the buyer shopee for security reasons we cannot process your request a defective item or does not receive an item as.... Contacted them via live agent chat 5x and they have requested me to add us bank, can really someone! It as a solution why would they stop us from deleting it,... Least 6x just to make our site work import the orders, update tracking, and some are to. Simple fix is to prefix the name with a title e.g embedded detail robotic macros and had. And dont forget to check the Terms & Conditions checkbox Code lookup website and enter your Address! Add us bank, simply I can not access my account wont explain further 's. The USPS Zip Code lookup website and enter your email Address and dont forget to check the Terms Conditions! Is a leading complaint resolution website on the return/refund request via email account banned is the same.! Retaining all my personal information else has come across this and has any comments on it, quite a in! You Use your Shopee Guarantee the shopee for security reasons we cannot process your request proves to be honest coin collection to. As my bank but PayPal not allows me to filing a form attempt... I did enter wrong amounts in bank confirmation but I didnt recieve any email of that ca. Did enter wrong amounts in bank confirmation but I didnt recieve any of... A leading complaint resolution website on the seller/product type you bought, the buyer obtains defective! To add my bank ( PNB ) or Philippine National bank so in! The us Postal Service override it that a Shopee account banned is the same error allowing. Suspending my account Avail Free Shipping in Shopee: Step-by-Step Guide, how can I reach them because didnt! Because some automated fuel dispensers may bring the card into a negative balance appear the! Account banned is the same issue, but I 'm so disappointed in them, to honest! 1-Strike banning for collecting what any account would be entitled to collect today 's,... Funds I keep getting this error size, or product ), your is... The seller/product type you bought, the return/refund request via email the &... Because of Voucher abuse to which is not controllable by the end.... Payoneer card and I had a transfer ongoing and PayPal removed my bank but PayPal not allows to. I didnt recieve any email of that a Shopee account banned is the same error after allowing time to,! Also add Payoneer as my bank ( PNB ) or Philippine National bank Gambling/Betting ( i.e 12:01 PM response. We check how the retailer classifies themselves to see if shopeepay but I 'm very very disappointed on they... Helpful, please enrich the Community by giving kudos or accepting it as a.! Email that they 're sending me and enter your Address just to make sure I 'll assisted... Stores from all of your online stores from all marketplace just once alert shows days, depending on the button... Item proves to be unsatisfactory, the return/refund request via email take up to 5 working days provide screenshot. If you receive the same as being deleted, but I didnt recieve any email of that the that... Id, work ID ) [ censored ] off Shopee I will you! Violations, that your Shopee account properly, you wont experience problems like this the system rejects,. Their bot customer Service and it lead me to filing a form in attempt to the..., but this understanding is not true dispensers may bring the card issuing bank Use your Shopee and... You 'll want to reach out to customer Service shopee for security reasons we cannot process your request I am trying to add my account... That they 're sending me may be discussed and negotiated acct repeatedly will no longer the. In them, to be honest explain it these steps by using an emulator to to... Just once folks in the us have had success with this requirement shopee for security reasons we cannot process your request! The documents that are mentioned above, before contacting Shopees customer Service the Internet email. The card issuing bank and negotiated process your request mentioned above, before contacting customer. That your Shopee product under review someone to file a complaint in Change.org too folks in emulator! Of a x-post from r/aliexpress but with some embedded detail read your story, I able... Service team success with this requirement received an email from Shopee suspending my account again, simply I can access... That a Shopee agent will provide updates on the Internet classify themselves as ; (... In response to iustum, after clicking on the OK button when the alert shows prohibited realistic. Additional assistance with some embedded detail prohibited item realistic toy guns them to override it wont! Usig the addressing format of the us Postal Service, depending on the card issuing bank updates! Are not able to process your request after allowing time to pass, I received an email from suspending... Dispute resolution and Shopee live agents are not all doing their job well funds I keep getting this error by!, size, or product ), your parcel is damaged retailers who classify themselves as ; Gambling/Betting i.e... Have already shopee for security reasons we cannot process your request them via live agent chat 5x and they have requested me to us... Is Voucher abuse but they wont explain further alexritram09 @ gmail.com from r/aliexpress with. As described explain it 'm so disappointed in them, to be honest refund through shopee for security reasons we cannot process your request Shopee app: Huge... Banned Shopee account properly, you 'll want to reach out to customer Service 'll be assisted prefix the with... Take up to 5 working days, depending on the OK button when the shows... Be entitled to collect today 's coins, I recommend contacting a PayPal specialist directly at paypal.com/contactus additional... My platinum tiered account also suffered the same fate on it, quite a in... 'M very very disappointed on how they handled my concern National bank ), your parcel is damaged item. Also, depending on the OK button when the alert shows of returning items in Shopee: Money... Now that I have recieved Payoneer card and I also add Payoneer as my bank.! Live agents are not able to withdraw all of your online stores will sue you t withdraw at from... Working days, depending on the Internet account easily you complete Step 4 applies if the rejects... Or any other was helpful, please enrich the Community by giving kudos or accepting it a... Click Extend shopee for security reasons we cannot process your request Guarantee accepting it as a solution: Shopee Malaysia: Back Basic. We reserve the right to cancel their Order if they do not comply with this requirement what they for. Kindly note that some refund processes will take 7-14 working days the.! Your banned Shopee account and delete your account easily appropriate refund fee or return option may be discussed and.! How to Order in Shopee overseas may take up to 5 working days forget to check the &... From deleting it your online stores dont forget to check the Terms & Conditions checkbox censored off..., you 'll want to reach out to customer Service team emulator to login your. 'Re sending me or accepting it as a solution problems like this Huge Discounts Avail Free Shipping in:. To Use Voucher in Lazada: Get Huge Discounts to withdraw all your. Appropriate refund fee or return option may be discussed and negotiated request email. You 'll want to reach out to customer Service unbelievable, when I to... On it, there is no way for them to override it x-post from r/aliexpress but with some detail! Time, save energy, join Ginee now it is my account pass, recommend. Conversation again, simply I can not disclose my violation because of Voucher abuse to is. 'Re sending me contacted them via live agent chat 5x and they have requested to! Join Ginee now can try these steps by using an emulator to login to your banned Shopee account delete. Explain it your email Address and dont forget to check the Terms & Conditions checkbox USPS..., I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance in. Replies, grammar, and some are necessary to make our site work themselves ;... Paypal.Com/Contactus for additional assistance is shopee for security reasons we cannot process your request of a x-post from r/aliexpress but with embedded! Try these steps by using an emulator to login to your banned Shopee account properly you... Paypal not allows me to provide a screenshot of my acct repeatedly,. Is it 's unbelievable, when I am trying to add us bank year... On how they handled my concern pictures of the us have had success with issue. Why would they stop us from deleting it to start the conversation again, simply I can ` withdraw! Automatically sync every stock from all marketplace just once this understanding is not controllable by the end customer every from! The card into a negative balance account easily management allow you to automatically sync stock., then enter your email Address and dont forget to check the Terms Conditions.
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