Also, please note that the call menu is regularly updated. Our normal response time for email inquiries is two federal government workdays. Every segment will have a key that lets you connect to a human representative. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. On weekends, this service is not accessible. USCIS Customer Service Number and How to Reach Them? Call volume is heaviest on Mondays and tends to get lighter throughout the week. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. A .gov website belongs to an official government organization in the United States. Rescheduling requests for interviews or oaths are sent to field offices as service requests. I-130 Texas Service Center . Press the star (*) key for all other related information. Review our. Immigration to the United States is a hectic ordeal. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Enjoy the rest of your day" and they disconnected me. But this requires that you select the right options the software provides. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". It is closed on weekends. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Proporcione su nmero de telfono celular y su nmero de oficina. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. The agency offers a toll-free phone number that you need to call to seek assistance. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. Email: E-Verify @uscis.dhs.gov. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. You must call during certain fixed hours. As a result, they have put in place this mechanism. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. However, the Interactive Voice Response system is open 24/7. Get office status updateshere. Immigration into the United States is a lengthy process. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. USCIS hace dos intentos para comunicarse con los clientes. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. So if youve got basic queries, the IVR will help you even during the weekends. Can't find something? An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Press 1 for the English language. Write down the name of the USCIS representative who answers your call. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. These individuals should be able to address any queries you have about filling out the form. However, the Interactive Voice Response system is open 24/7. Reply . We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. We send notifications 1-2 days prior to when we expect to call the customer. How Do I File An Equal Employment Opportunity Complaint? When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? The customer service line is open Monday-Friday, 8 am 9 pm EST. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Get your call transferred to a field office. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Share sensitive information only on official, secure websites. This administrative task is taking longer than it has in the past. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. For Employees. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. It gives you a simple and personalized way to track your case online. Secure .gov websites use HTTPS Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. Filing a form online is easier and faster than paper filing. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. The best time to call is early in the week and early in the day. In some cases, escalate a call to an immigration officer. USCIS Customer Service Explained Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. If your queries remain unanswered, press the keys as directed. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. Callers can use their own interpreter. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Check for any processing time applied to your case. Share sensitive information only on official, secure websites. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. They can answer most of your basic queries and help you out with technical difficulties. If youve got questions regarding filling out the form, then these representatives should be able to answer those. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. How to Speak to a Live Person at USCIS in 2022? Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Also, please keep in mind that the phone menu is updated frequently. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. This page was not helpful because the content. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 Check out ouronline filing video. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Secure .gov websites use HTTPS Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Press other numbers for other languages. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. You may reach out to them on their official social media accounts on Facebook and Twitter. What should I do now? En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. A .gov website belongs to an official government organization in the United States. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Call the USCIS Contact Center. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. Also, press two if you want an answer to the question. La oficina local debe entonces tomar la decisin. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Email myE-Verify: myEVerify@uscis.dhs.gov. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. Check the status of your online case/application. Have all supporting case documents with you. When Can You Call USCIS to Talk to a Live Person? We use cookies to ensure that we give you the best experience on our website. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. If your case is outside normal processing times, you can submit a case inquiry using. Notes and supporting documentation from past engagements are also available on the website. The USCIS website has information about past and upcoming outreach events. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. In that situation, youll have to check your visa status with the NVC. [deleted] 2 yr. ago. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. or https:// means youve safely connected to the .gov website. USCIS Customer Service menu. We have many resources to help you achieve your goals. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. Press 1 to request a copy of the USCIS guide for the naturalization process. After-hours callers will be given an email address they may use to get help from USCIS. Many people want to come to the United States to work. Review our. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Check for current office closure, COVID information and office location prior to visiting one of our offices. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Phone: 888-897-7781. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. You must complete the section until you are happy with the answers. En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . View your case history and upcoming case activities, . La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. Press 4 to locate the nearest USCIS local office or application center. 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